Current Opportunities at Assupol

Main Purpose

• To recruit, maintain and develop sales representative and brokers and set targets.

Develop and maintain sales and marketing plan

• Develop an integrated sales & marketing plan
• Implement and align marketing plan with regional plan and submit to management
• Review and update strategic plan on a regular basic
• Compile report on progress made on strategic plan
• Communicate strategic plan to sales representatives

Perform recruitment and selection process for sales representative

• Advertise and market representative positions through presentations
• Select applicants in accordance with FSCA requirements implementation of assessment selection battery

Conduct training to sales representative

• Facilitate the pre-course and post-course training
• Responsible for on-the-job assessment of representatives

Conduct coaching process

• Give technical support and motivation to representatives
• Coach representatives on improving their selling skills
• Provide recognition through performance management system

Conduct training to brokers

• Ensure brokers are equipped with sufficient office documentation e.g. application forms
• Handle administration queries on behalf of dedicated brokers
• Check business methods of dedicated brokers and advise accordingly
• Update brokers on Assupol products and services regularly
• Ensure computer software of brokers are up to date in respect of Assupol products and services
• Build professional business relationships with brokers 

Identity and develop new and current markets

• Identify, penetrate and develop new markets
• Negotiate stop order markets
• Maintain contacts with key decision makers and insurance industry resources (new and existing)
• Retain and increase market share in existing markets
• Manage the business retention
• Conduct products presentations in the market

Maintain production targets and retain business

• Ensure and monitor set production targets are achieved
• Maintain business retention 

Comply with FAIS requirements

• Supervise representative when rendering services under supervision
• Submit supervision evidence to MSSI on a monthly basis
• Mentor and train supervisee to ensure that they have a proper understanding of products
• Observe meetings between representative and clients 

Compliance

• Complaints
• Number of complaints Received
• Number of complaint referred for investigation (Forensic)
• Number of complaints referred for Debarment Hearing based on outcome from debarment Committee

Training and Awareness

• Refresher Training
• New Product Training
• Record of Advice
• Financial Needs Analysis
• Completion of the application forms

Other

• Adhere to code of conduct
• Adhere to TCF
• Comply with risk and audit requirements
• Display the values and culture
• Provide leadership to your team to assist them in achieving their target

Requirements

Knowledge and Skills 
Formal Education

• Matric
• Relevant Qualification (recognised by the FSCA)

Technical/Legal Certification

• Regulatory Examination Level 5: Representatives
• Regulatory Examination Level 1: Key Individuals
• Class of Business (Long Term Insurance and Investments) (Depending on Date of Appointment as Key Individual in the industry)
• CPD

Experience

• 1 year management and oversight experience in categories A, B1, B2, C, B1-A, B2-A and retail pension funds
• 2 years Project Management
• 2 years Insurance industry
• At least 1 years advice and intermediary experience in category A, B1, B2, C, B1-A, B2-A and retail pension funds

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Duties & Responsibilities:

Comply with FAIS Regulation

• Comply with Marketing Sales Administration manual in accordance with legislative, industry and regulatory body requirements
• Comply with FIT and Proper requirements for new recruitments
• Update appointments and terminations on the FSCA register within required time frame
• Conduct monthly checks and maintain Rep Register, Competence Register and compare records on the FSCA and MSA

Validate appointments of Representatives

• Ensure that the numeracy, language and e-assessment results are received
• Check if ID number is not blacklisted on MSA before proceeding with pre-approval checks
• Pre-approve new appointments (Criminal, ITC, Fit & Proper Requirements & FSCA Register)
• Supervisor to sign-off pre-approval feedback
• Identify candidates eligible for training
• Create a folder on the Marketing Admin and add the candidates eligible for training on the nomination list
• Training list to be submitted by the Supervisor to the Regional Learning Administrator/ Regional Learning Facilitator.
• Process issuing of contracts, supervision addendum, disclosure letters, appointment letters and FSCA and Assupol code of conducts to representatives
• Process contract as per classroom training attended.
• Appointment and disclosure letters to be signed-off by the Supervisor and Manager
• Update the FSCA representative register and in-house systems
• Coordinate bridging allowances to representatives within required due date and ensure that the correct bridging amount is provided.

Assist and support other departments with debarment process

• Contribute in Identifying undesirable practices and report it to Manager or Compliance Officer  
• Assist with debarment and suspension of  representative when found guilty
• Remove debarred representatives from FSCA representative register and in-house systems and ensure that the commission indicators are removed
• Liaise with the relevant departments for letters on termination of  representative agreements and place on file
• Provide Intermediary & Services with required documents for debarment process within 24 hours
• Provide Forensics with required documents for investigations within 24 hours

Comply with Supervision Processes

• Request monthly supervision reports from the Sales Manager
• Send monthly reminders to the Sales Managers
• Update supervision records on a continuous basis on in – house system and save the records on the S’drive in the representatives file
• Prepare and pack supervision files for new representatives rendering services under supervision and courier to the respective Sales Manager.

Compliance and Audit

• Provide the required documents within 24 hours
• Actions to be implemented as per the set date

Record keeping

• Maintain accurate and neatness of record keeping on all representatives.
• Scanning and filing of representative agreements, addendums, recruitment documents, qualifications, MIE consent form credit & crim checks etc.
• Send original files to Metro file in a box that is marked and update the Metro file list on the Marketing Admin SharePoint folder.

. Provide support to Sales Team

• Emails to be attended to within the same day in a professional manner
• Answer telephone calls within 3 rings
• Check and respond to telephone calls within the same day

Requirements

Formal Education

• Grade 12
• RE5 (advantage)
• FSCA recognized qualification (advantage)

Experience

• 3 years’ experience in Sales
• 2 year’s Sales Administration

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Description
Grow the Value of New Business

• Implement and maintain sales strategic plan, to ensure that Ackermans meets its set targets 
• Maintain a minimum inforce book growth of 1% a month
• Monitoring of average premium performance
• Management of expenses and derive expense efficiencies
• Monitoring of withdrawal performance
• Monitoring of collection persistency
• Oversee the Divisional  management of business retention 

Distribution Management

• Management of the Ackermans distribution channel in line with National strategic objectives;
• Effective management of resources
• Perform opportunity assessments and monitor market share and growth
• Develop a plan to  diversify Products as per set target
• Mall Activations (collaboration)
• Drive and maintain partnership stakeholder relationships. Maintain client relationship 

Efficiency Management

• Effective resource planning for the division for the short and long term
• Drive the division’s digital roll-out and embedding the digital tools throughout all processes
• Oversee the divisional Training plan and the implementation thereof
• Conduct a quarterly SSDC and Sales Coordinator’s performance review

Compile and Manage Divisional Budget

• Structure and manage sales budget to meet sales targets 
• Oversee Mall activations to drive Sales targets
• Manage the Divisional Training budget to ensure the development of Representatives and Sales Development Consultants

Develop and maintain Divisional distribution

• Oversee recruitment, development and maintenance of the Division
• Oversee the on-boarding and development of Senior Sales Development Consultants 
• Oversee the on-boarding of Ackermans Consultants 

Oversee the Regulatory requirements

• Manage the supervision of Sales Coordinators 
• Oversee the supervision process of reps under supervision 
• Manage that the rendering of the financial services that are conducted in accordance to FAIS
• Manage Compliance of the impacting legislation 
• Manage the complaints resolution process 
• Oversee the management of the quality assurance process  

Manage the Market Conduct requirement

• Ensure that marketing encompasses the fair treatment of clients
• Oversee the adherence of the Representative supervision
• Oversee the adherence of the completion of the FNA conducted and Completion of ROA through sampling of application forms 
• Oversee the management of business submission   

Sales Administration and Reporting obligations

• Submit Monthly Sales Committee reports 
• Participation in Sales and Operational Committee meetings
• Oversee the liaison with Marketing and Sales Support Intelligence (MSSI)

Requirements
FORMAL EDUCATION

• FSCA recognised Degree

TECHNICAL/ LEGAL CERTIFICATION 

• Regulatory Examination Level 5: Representatives
• Regulatory Examination Level 1: Key Individuals
• 120 credits on NQF level 5 
• CPD

EXPERIENCE   

• 8-10 years relevant Management experience
• 5 years Financial services experience

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Description

• To recruit, maintain, develop sales representative and set targets within Cornerstone Regions.

Plan and Implement Sales plan at Regional level

• Develop sales plan to attain set goals/targets
• Communicate the sales plan to sales teams
• Identify & agree on individual roles and responsibilities
• Recruit resources according to HR Plan
• Plan for infrastructure requirements – vehicles, offices, furniture, policy books, etc
• Participate in Provincial budgeting process 
• Implement & monitor company policies & procedures
• Manage sales staff performance monthly
• Evaluate progress against goals monthly
• Prepare monthly management report

Expense Budget

• Monitor expenses against budget
• Track deviation, investigate reasons & recommend corrective action
• Assist with management of monitoring petty-cash requisitions 
• Prepare management report on deviations 

Develop & Sustain Customer & Stakeholder relations 

• Intervene on customer queries & concerns
• Understand impact of stakeholder policies on regional business
• Deploy the correct interactions and processes

Communication management

• Stakeholder analysis (who’s who?)
• Knowledge of different markets 
• Company themes/message 

Manage Regional Office, Administration & Client Services 

• Manage regional sales force – recruitment, selection, training & development, performance management, etc.
• Visits to districts/sites
• Ensure that branch offices project the required image of Cornerstone
• Oversee the regional administrative activities
• Liaise with provincial administration on training needs & support
• Assist with client services and oversee sales staff & offices 

Requirements
FORMAL EDUCATION

• Matric 
• Relevant Qualification (recognised by the FSCA)

TECHNICAL/LEGAL CERTIFICATION

• Regulatory Examination Level 5: Representatives as an advantage
• Regulatory Examination Level 1: Key Individuals as an advantage
• 30 or 60 credits on NQF level 2 (Depending on the date of appointment in the industry) or
• 60 or 120 credits on NQF level 5 (Depending on the date of appointment in the industry)

EXPERIENCE   

• 1-year relevant management experience
• 6 months Insurance industry  
• Atleast 6 months advice and intermediary experience in category A (Assistance business)

go to method of application »

Description

• To recruit, maintain, develop sales representative and set targets within Cornerstone Regions.

Plan and Implement Sales plan at Regional level

• Develop sales plan to attain set goals/targets
• Communicate the sales plan to sales teams
• Identify & agree on individual roles and responsibilities
• Recruit resources according to HR Plan
• Plan for infrastructure requirements – vehicles, offices, furniture, policy books, etc
• Participate in Provincial budgeting process 
• Implement & monitor company policies & procedures
• Manage sales staff performance monthly
• Evaluate progress against goals monthly
• Prepare monthly management report

Expense Budget

• Monitor expenses against budget
• Track deviation, investigate reasons & recommend corrective action
• Assist with management of monitoring petty-cash requisitions 
• Prepare management report on deviations 

Develop & Sustain Customer & Stakeholder relations 

• Intervene on customer queries & concerns
• Understand impact of stakeholder policies on regional business
• Deploy the correct interactions and processes

Communication management

• Stakeholder analysis (who’s who?)
• Knowledge of different markets 
• Company themes/message 

Manage Regional Office, Administration & Client Services 

• Manage regional sales force – recruitment, selection, training & development, performance management, etc.
• Visits to districts/sites
• Ensure that branch offices project the required image of Cornerstone
• Oversee the regional administrative activities
• Liaise with provincial administration on training needs & support
• Assist with client services and oversee sales staff & offices 

Requirements
FORMAL EDUCATION

• Matric 
• Relevant Qualification (recognised by the FSCA)

TECHNICAL/LEGAL CERTIFICATION

• Regulatory Examination Level 5: Representatives as an advantage
• Regulatory Examination Level 1: Key Individuals as an advantage
• 30 or 60 credits on NQF level 2 (Depending on the date of appointment in the industry) or
• 60 or 120 credits on NQF level 5 (Depending on the date of appointment in the industry)

EXPERIENCE   

• 1year relevant management experience
• 6 months Insurance industry  
• Atleast 6 months advice and intermediary experience in category A (Assistance business)