Current Job Vacancies at Marriott International

JOB SUMMARY

• Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE
Education and Experience

•  High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

•  2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

• Assisting in Food and Beverage Operations
•  Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
•  Provides excellent customer service to all employees.
•  Responds quickly and proactively to employee's concerns.
•  Uses coaching skills throughout the property.
•  Demonstrates self confidence, energy and enthusiasm.
•  Motivates and encourages staff to solve guest and employee related concerns.
• Ensuring Exceptional Customer Service
•  Provides excellent customer service.
•  Responds quickly and proactively to guest's concerns.
•  Understands the brand's service culture.
•  Sets service expectations for all guests internally and externally.
•  Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
•  Follows up to ensure complaints have been addressed to the guest's satisfaction.
•  Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

•  Complies with all corporate accounting procedures.
•  Assists GM as needed with annual Quality audit.

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JOB SUMMARY

•  Entry level management position that focuses on successfully accomplishing the daily objectives in the kitchen. Assists in leading staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation. Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget.

 CANDIDATE PROFILE
 Education and Experience

•  High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

•  2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

 CORE WORK ACTIVITIES
 Ensuring Culinary Standards and Responsibilities are Met

•  Maintains food handling and sanitation standards.
•  Performs all duties of Culinary and related kitchen area employees in high demand times.
•  Oversees production and preparation of culinary items.
•  Ensures employees keep their work areas clean and sanitary.
•  Works with Restaurant and Banquet departments to coordinate service and timing of events and meals.
•  Complies with loss prevention policies and procedures.
•  Strives to improve service performance.
•  Communicates areas in need of attention to staff and follows up to ensure follow through.
•  Leads shifts while personally preparing food items and executing requests based on required specifications.
•  Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
•  Supervises and coordinates activities of cooks and workers engaged in food preparation.
•  Checks the quality of raw and cooked food products to ensure that standards are met.
•  Assists in determining how food should be presented and creates decorative food displays.

 Supporting Culinary Team Activities

•  Supervises daily shift operations.
•  Ensures all employees have proper supplies, equipment and uniforms.
•  Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
•  Ensures completion of assigned duties.
•  Participates in the employee performance appraisal process, giving feedback as needed.
•  Handles employee questions and concerns.
•  Communicates performance expectations in accordance with job descriptions for each position.
•  Participates in an on-going employee recognition program.
•  Conducts training when appropriate.
•  Monitors employee's progress towards meeting performance expectations.

 Maintaining Culinary Goals

•  Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
•  Supports and assists with new menus, concepts and promotions for the Restaurant outlets and Banquets.
•  Providing Exceptional Customer Service
•  Sets a positive example for guest relations.
•  Handles guest problems and complaints seeking assistance from supervisor as necessary.
•  Empowers employees to provide excellent customer service within guidelines.

Additional Responsibilities

•  Reports malfunctions in department equipment.
•  Purchases appropriate supplies and manages food and supply inventories according to budget.
•  Attends and participates in all pertinent meetings.

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JOB SUMMARY

•  Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

 CANDIDATE PROFILE 
 Education and Experience

•  High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

•  2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

 CORE WORK ACTIVITIES

•  Developing and Maintaining Budgets
•  Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
•  Maintains a positive cost management index for kitchen and restaurant operations.
•  Utilizes budgets to understand financial objectives.
•  Leading Food and Beverage Team
•  Manages the Food and Beverage departments (not catering sales).
•  Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
•  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•  Oversees all culinary, restaurant, beverage and room service operations.
•  Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
•  Provides excellent customer service to all employees.
•  Responds quickly and proactively to employee's concerns.
•  Provides a learning atmosphere with a focus on continuous improvement.
•  Provides proactive coaching and counseling to team members.
•  Encourages and builds mutual trust, respect, and cooperation among team members.
•  Monitors and maintains the productivity level of employees.
•  Develops specific goals and plans to prioritize, organize, and accomplish work.
•  Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
•  Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
•  Ensuring Exceptional Customer Service
•  Provides excellent customer service.
•  Responds quickly and proactively to guest's concerns.
•  Understands the brand's service culture.
•  Drives alignment of all employees, team leaders and managers to the brand's service culture.
•  Sets service expectations for all guests internally and externally.
•  Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
•  Verifies all banquet functions are up to standard and exceed guest's expectations.
•  Provides services that are above and beyond for customer satisfaction and retention.
•  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•  Serves as a role model to demonstrate appropriate behaviors.
•  Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
•  Managing and Conducting Human Resource Activities
•  Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
•  Conducts performance reviews in a timely manner.
•  Promotes both Guarantee of Fair Treatment and Open Door policies.
•  Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
•  Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
•  Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

 Additional Responsibilities

•  Complies with all corporate accounting procedures.
•  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•  Analyzes information and evaluates results to choose the best solution and solve problems.
•  Drives effective departmental communication and information systems through logs, department meetings and property meetings.

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POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

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POSITION SUMMARY

Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

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JOB SUMMARY

• The Sales Intern, Global Sales supports in day-to-day activities across all brands within Marriott International. The Sales Intern, Global Sales supports the team with pre-planning and logistics associated with the different phases of events, including tradeshows, roadshows, and any customer elated events. 

Perform general office duties to support Global Sales. 

• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. 
• Enter, retrieve, reconcile, and verify information in Empower which involves sales activities and trends.  
• The position will be based in the Johannesburg Global Sales Offices (GSO)

CANDIDATE PROFILE - Education and Experience

• High School diploma or equivalent required
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel or Restaurant Management required
• Fluent English required (written and spoken) and any additional languages beneficial, although not essential

JOB SPECIFIC TASKS

DUTIES

• Assist with arrangements for client events and tradeshows and client follow-ups.
• Support all reasonable projects that are assigned 
• Assist in coordinating travel opportunities including Tradeshows, industry roadshows, sales appointments, familiarization trips
• Represent Marriott International in the assigned region
• Develop and maintain respectful working relationship at all levels of the organization.
• Brief Knowledge of accounts by markets
• Support efforts to identify Development Accounts
• Manage special projects when applicable
• Develop and demonstrate understanding and knowledge of key hotels and destinations
• Prepare presentation for special sales activities and events.
• Assist with incoming phone calls / schedules and meeting setups
• Handle internal and external guest opportunities by following instant pacification procedures ensuring guest satisfaction
• Ensure paperwork is processed to clients, other departments, etc., with a timely manner.
• Complete all assigned paperwork within a timely manner
• Produce quarterly production reports per manager
• Maintain updated list of key contacts and each Marriott International property worldwide
• Organize all correspondence per account and lead and set up tasks for relevant follow up

COMPETENCIES

Adaptability

• Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills
• Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change
• Able to work with different levels of management and management styles as needed in position

Communication

• Keeps work group informed, speaks and writes clearly and concisely
• Actively listens to other recommendations while seeking clarification and offering alternatives as appropriate
• Communicates in a timely, proactive manner, receives directions and feedback well
•   Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

        Job Related Business Focus

• Actions support key business values of customer service, associate satisfaction, and financial success
• Demonstrates pleasant, helpful and accurate service to internal and external customers
• Respects fellow associates

Efficiently purchases and utilizes resources to produce quality products
Planning & Organizing

• Sets priorities and establishes a realistic action plan while anticipating potential issues impacting the plan
• Develops and follows procedures for ensuring quality, is detail-oriented, maximizes resources, meets deadlines, and follows through on assignments

Problem Solving

• Directs problems to higher level or applicable department for resolution

Teamwork

• Works well in a team environment
• Acts as a liaison with other resources/departments as appropriate
• Collaborates and builds trust among others, treats people fairly, equally and respectfully.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Technical Expertise

• Demonstrates requisite technical expertise as defined by the position.

Work Habits

• Demonstrates commitment and reliability in getting the job done efficiently, timely, professionally and accurately
• Balances multiple projects simultaneously and maintains the personal, technical and professional skills needed to perform job duties
• Consistently strives to improve these skills and represents staff and division positively

SKILLS AND KNOWLEDGE

• Highly motivated, ability to prioritize and organize work projects from across the MEA region
• Good written and verbal communication skills
• To work towards focused goals
• A strong team player
• Works well under pressure and offers flexibility when last minute projects are required
• Excellent communication skills (verbal, listening, writing)
• Good IT knowledge- ability to use standard software applications including Excel
• Ability to manage electronic real time communication channels
• Sales and customer service oriented
• Strong organizational skills
• Languages are an advantage but not essential
• Ability to ensure security and confidentiality of customer and company information
• Maintain complete knowledge of and comply with all GSO policies and procedures