Career Opportunities at Nedbank

Job Purpose

• We are looking for an Experience Designer who will play a crucial role together with the Head of Experience Design in integrating the user experience and will have to work closely with the Integrated Channels, Brand, Retail marketing and others to ensure that we deliver world-class experiences across our brand touchpoints.

Job Responsibilities

• Support the Head of Design Experience in deploying and ensuring consistency of brand strategy, brand assets and brand experience standards across all physical and digital platforms and channels
• Shape products and experiences that fulfil our purpose to use our financial expertise to do good for individuals, families, businesses and society
• Shaping the strategic direction of experience design and delivery methodologies, frameworks, principles and templates to enable customer-centric design-led experiences enabled by people and technology.
• Drive XD leading practice standards and methodologies within design and across the enterprise through knowledge sharing, ways of working and role modelling.
• Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level storyboards, mock-ups, wireframes etc.) to effectively communicate UI and UX needs.
• Develop and maintain design elements, mock-ups, and specifications as needed
• Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
• Custodian for developing visual, UI and interaction design assets to be adopted within design system
• Conducting best practice research to develop and improve UI and interaction design to solve end user problems effectively.
• Formulate testing parameters to effectively assess user experience
• Conduct competitor research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively
• Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics
• Develop user experience flows and integrating them to mock-ups, usage scenarios, prototypes, specifications, navigation maps, and other design documents
• Create and evaluate interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience
• Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
• Collaborate actively and work effectively with cross-functional teams to ensure designs are successfully created and implemented to achieve the user goals
• Advocate for the end-user throughout the development process and work closely with other members of the Service Design Team to craft a world-class user experience
• Create solid recommendations and prioritization based on technology and business needs
• Adhere to design standards by understanding and following the Design System
• Adhere to our client centred design process
• Consider user feedback from user testing results in order to deliver the best customer experience.
• Accountable for time management within each project to ensure agreed deadlines are met.
• Adhere to consistent design patterns and principles.
• Align to technical infrastructure of the Group.
• Support the achievement of the  business strategy, objectives and values by ensuring delivery of process, services and solutions.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Professional Experience Design, Social Sciences or Behavioural Science qualification or equivalent

Minimum Experience Level

• +5 years experience in a similar role within financial services and/or design agencies 

Type of Exposure

• Accuracy of realisation of design
• Analysing and interpreting quantitative and qualitative data for accurate design and implementation
• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Finding better/new ways to do things / improve / redesign
• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

Technical / Professional Knowledge

• Process Design
• Product design
• Relevant design tools
• Writing, editing, proofreading, layout and design skills
• Web Design

Additional Requirements

• Ability to connect strategic objectives to the standards that define the practice
• Exposure to various stages of design maturity i.e. adhoc, emerging, established and mature
• Exposure to the commercial and strategic measurement for client experience design
• Exposure to interacting with enterprise-wide teams
• Ability to contribute to design governance
• Basic front-end development understanding (HTML & CSS)
• UX/UI/CX
• Solid knowledge of human/client centered design principles

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Job Purpose

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

 Job Responsibilities

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.  Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver banking solutions that meet client needs.
• Understand client's business, personal and household needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with specialists in client engagements to cross sell and create value based solutions. 
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards.                  Identify and resolve any work related obstacles and problems and escalate to senior management.
• Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
• Understand the bank's risk and credit policy and manage client expectations accordingly.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Comply with internal standard procedures to facilitate the execution of client requirements. 
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

 Minimum Experience Level

• Minimum 5 years in a banking environment (2 of which as a relationship banker).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

 
 Preferred Qualification

• Degree in Business / Finance / Marketing  (e.g. B.Comm, Certified Associate of the Institute of Bankers ), FAIS full Qualification

 Technical / Professional Knowledge

• Microsoft Office
• Interpersonal Skills/ Client Relationship
• Business writing
• Business terms and definitions
• Relevant regulatory knowledge
• Data analysis
• Business Acumen
• Decision-making process
• Principles of financial management
• Governance, Risk and Controls

 Behavioural Competencies

• Building Networks
• Building Trusting Relationships
• Business Acumen
• Driving for Results
• Global Perspective
• Portfolio Management
• Sustaining Customer Satisfaction
• Targeting Sales Opportunities
   

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Job Purpose

• To administer deceased estates and to add value to the business by referring sales leads to the rest of Nedbank Group so as to create holisitic value proposition for our clients

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Ensure that all estates assets are insured against loss.
• Draft a cash reconciliation statement which is checked for correctness by management before any cash distribution.
• Update stats and have monthly meetings with Management to identify possible risks.
• Get equity mandates from the heirs before liquidating any assets.
• Explain the deceased estates administration process to the heirs and manage their expectations; by regular and ongoing communication.
• Engage our internal clients (NFP; PFA) by keeping up to date with regular progress report.
• Responding to client queries and complaints within 48 hours.
• Escalating complaints to Management.
• Foster professional relationships with beneficiaries; intermediaries and others.
• Finalise estates within 12-months to ensure client satisfaction Generate revenue by taking executor's fees.
• Finalise estates within the shortest possible time to maximise profits by making use of statistics progress report.
• Receive all relevant documents from the heirs and send them to the relevant authorities for processing.
• Take control of the deceased assets and ensuring that thery are allocated to the lawful heirs.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.

People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Graduate Diploma: Financial Planning.

Essential Certifications

• Preferred Certifications
• Minimum Experience Level
• 3-5years in legal / banking environment
• Technical / Professional Knowledge
• Microsoft Office
• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Work Standards
• Collaborating
• Communication
• Managing Work
• Building Partnerships

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Job Purpose
To facilitate long term strategy development and provide company management with strategy updates. Develops and implements a strategy definition and implementation process in division; including measurements against long term strategy. Provides management with corporate performance measures and competitor analysis and ensures functional alignment with Group strategy. Responsible for developing partnerships; strategic alliances and associations whilst representing the companys views effectively.
Job Responsibilities
 Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
 Ensure alignment to group objectives by establishing and driving the long term strategy for the division.
Realise division strategy by driving the realisation and executing the divisional strategy and action plan.
Ensure the continuous alignment of divisional strategy by monitoring; controlling and aligning strategy realisation.
Create a competitive and successful function through understanding competitor activity and acting to leverage opportunities.
Conduct long-term planning; budgeting; staffing and operations.
 Ensure alignment to Group planning and definition requirements by establishing standardised frameworks.
Ensure risk compliance by establishing and manage appropriate risk practices.
Improve efficiency by providing management information; system improvements and standardised procedures.
Drive priority delivery based on strategic alignment and return on investment by configuring portfolio of services or projects.
Ensure functional alignment with Group strategy by providing management with corporate performance measures and competitor analysis Ensure strategic alignment and realisation by translating divisional and group strategy into effective; clear and measurable action plans.
Realise sustainable strategic intent and provide insight into the organisation by driving effective and efficient service or product delivery.
Provide guidance to top management with regards to potential areas of improvement.
Achieve quality and cost competitiveness which is made transparent to the client by providing structured services which are benchmarked to the industry.
 Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Drive priority delivery based on strategic alignment and return on investment by configuring portfolio of services or projects.

Key Responsibilities

• Monitor and report on Nedbank’s operational carbon and environmental footprint for internal reporting structure as to eventually feed into external reporting.

Reporting requirements include:

• Internal committees: Opcom, the Climate Risk Task Team, the Group Climate Resilient Committee.
• External reporting: The Carbon Disclosure Programme (CDP), Dow Jones Sustainability Index (DJSI) and numerous external company reports.

Have a broad and deep understanding of data, information, and knowledge generation as it relates to the sustainability space:

• Make informed assumption regarding green or sustainability data due to non-availability of data. As example, make appropriate thermodynamic assumptions regarding diesel genset electrical efficiency to feed into the carbon tax.  
• Build and maintain a library of information for current and future sustainability application so that information will be available when the time arrives. As example, gather, understand and manage knowledge of carbon capture and sequestration (CCS) projects to feed into a potential future funding policy.
• Generate and disseminate knowledge regarding the sustainability industry developments, what lead to the developments and how will it impact Nedbank in future. As example, understand how carbon offsets feed into distributed ledgers and what the potential energy consumption of this could be.   
• More general output include:
• Build strong internal and external stakeholder relationships by providing a professional consultancy service and cross selling of ideas.
• Support business strategy, objectives and values by reviewing Nedbank and Business Unit sustainability initiatives.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Minimum 3-year relevant natural science or engineering degree.

Technical Knowledge

• Good knowledge of Carbon Footprinting
• Greenhouse Gas (GHG) Protocol
• Intergovernmental Panel on Climate Change (IPCC)
• Partnership for Carbon Accounting Financials (PCAF)
• Carbon Disclosure Programme (CDP)
• Dow Jones Sustainability Index (DJSI)
• Task Force on Climate-related Financial Disclosures (TCFD)

Minimum Experience Level

• Minimum 5-year experience in calculation operational carbon and environmental footprint
• Extensive knowledge of Carbon Footprinting
• GHG Protocol, IPCC, PCAF, CDP, DJSI, TCFD (see abbreviations above)
• Good English ability will be crucial
• The key attribute will be meticulous attention to detail and technical (scientific) accuracy and strong self-management capability

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business terms and definitions
• Business writing
• Communication Strategies
• Data analysis
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge
• Governance, risk and controls

Behavioural Competencies

• Earning Trust
• Decision Making
• Facilitating Change
• Influencing
• Initiating Action
• Innovation
• Becoming a Business Advisor
• High-Impact Communication

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Job Purpose

• To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments;  ensure client centric experiences that builds sustainable client relationships.

Job Responsibilities

• Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Achieve quality and turnaround standards through relevant systems, processes and procedures.
• Understand and respond to client's business, personal and household needs.
• Understand and apply the bank's risk and credit policy and manage client expectations accordingly.
• Improve team efficiency and effectiveness continuously.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
• Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
• Lead teams to engage clients and in a manner that is relevant to their specific circumstances.
• Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.
• Support teams to deliver quality client engagements.
• Manage escalated client complaint to ensure agile resolution.
• Ensure and apply compliance with Risk standards by completing specified compliance training and ensuring that teams complete theirs.
• Ensure teams execute on the client centric objectives.
• Ensure adherence to relevant systems, processes, standards, protocols, procedures and take corrective action where necessary.                                      
• Improve client service delivery when providing tailor made financial solutions and client service.
• Manage performance of staff through regular engagements.
• Review team's work output and deliverables and ensure corrective action is taken.
• Mentor and coach staff on identified performance gaps and track corrective action.
• Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders.
• Maintain a capable high performing team and  ensure an environment for optimal performance.
• Ensure self and team understand and embrace the Nedbank Vision and Values.
• Manage the on boarding process of new employees.
• Attend and apply learning from relevant training programs. 
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate in culture surveys and address issues raised to improve results through the implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

 
Minimum Experience Level

• Min 5 years' experience in the Small Business Service sector a must
• 2 - 3 years' People Management experience (e.g. 2IC / Team Leader)              
• 4-5 years' Relationship management experience in the financial sector a must
• Exposure reading Financial Statements and Affordability

Requirements

• Successfully completed NQF Level 6 or Higher in a Financial or Business-related field essential
• Must have minimum FAIS 120 Credits
• Key Individual Certification or Regulatory Examination 5 would be an advantage.
• Driver's license and own reliable transport.
• Must be prepared to travel.

Technical / Professional Knowledge

• Business terms and definitions
• Communication Strategies
• Governance, Risk and Controls
• Credit management principles and requriements
• Principles of financial management
• Banking procedures
• Business Acumen
• Relevant regulatory knowledge
• Business writing skills
• Microsoft Office

Behavioural Competencies

• Adaptability
• Aligning and Executing Sales Strategy
• Coaching the Sales Team
• Delegation and Empowerment
• Driving Innovation
• Guiding Sales Transformation
• Making Sales Operations Decisions
• Targeting Sales Opportunities

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Job Purpose

• To plan, direct and co-ordinate the activities of enterprise-wide projects, Wealth Management projects and/or all other team deliverables to ensure that project goals are accomplished and to develop project plans/ team roadmaps, specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy. The Agile Project Manager will also monitor and report on project and team deliverable progress, run agile ceremonies, and provide mentorship and coaching on agile best practices. The Agile Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Ensure successful implementation of Agile in projects and all other team workstreams as per the backlog with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to the team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions.
• Coach the team in terms of Agile and SAFe practices.
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups, including vendors, to deliver across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project/team status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and scope.
• Ensure project budget are managed within scope.
• Ensure work are delivered on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout the lifecycle of the project and escalate any deviations.
• Ensure management of scope, including coverage of client requirements, are created based on estimations.
• Manage delivery of team work against agreed schedule. Meet project requirements.
• Manage team priorities effectively and ensured dependencies are catered for according to the project scope.
• Ensure professional advice accepted and implemented.
• Identify relevant stakeholders, communicate their roles, define their level of participation in project/squad, and map their communication needs and stakeholder engagement strategies throughout the project plan/team PI cycles. 
• Be able to structure and lead multidisciplinary and multi-level stakeholder engagements with the ability to synthesize and communicate in a non-technical language
• Ensure each stakeholder group is actively managed through the change cycle.
• Ensure business change impact is conducted across process, systems, and technology in accordance with change management plan.
• Ensure that testing is managed and conducted as per a testing plan.
• Ensure roles and strategies are defined, and behaviors and operations are understood.
• Ensure clients are informed.
• Ensure the change management process is led and supported together with the client.
• Ensure effective pre PI Planning and PI planning takes place for the squad
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope.
• Ensure sufficient resource allocations.
• Manage delivery of large and complex projects according to prevailing project management methodology and other team workstreams as per the governance models.
• Conduct effective resource negotiation and allocation.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree
• Preferred Qualification
• Project Management

Essential Certifications

• PMP or Prince certification. Programme Management certification (PGMP)
• Preferred Certifications
• Project Management or closely related Certified Scrum Master  and  Scaled Agile certification

Minimum Experience Level

• 8-10 years experience working in a project environment of which 2-3 years working with medium to high complexity projects

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Industry trends
• Relevant software and systems knowledge
• Research methodology
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls

Behavioural Competencies

• Decision Making
• Influencing
• Planning and Organizing
• Work Standards
• Applied Learning
• Customer Orientation
• Earning Trust