Career Opportunities at Mustek Limited

Purpose:

• The Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone.

Responsibilities:

• Accurately allocate on site tickets to the relevant technician/branch/contractor within 30 minutes of call received.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.

Requirements
Qualification and Experience:

• Grade 12
• CompTIA A+ (N+ will be an advantage)
• Qualifications on multinational products will be of an advantage
• 3 years technical repairs and helpdesk experience
   

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Product offering software and hardware technical knowledge
• Customer Service
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis

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Purpose:

• The Production Supervisor is responsible for ensuring that the production of quality desktops, servers and notebooks are completed on time and in a cost-effective manner.

Responsibilities:

• Assist in the daily production line functions and processes.
• Managing the production team daily.
• Planning and organising of daily production schedules / orders.
• Overseeing of the daily operations and processes on the production line.
• Assessing project and resource requirements.
• Determining quality control standards.
• Monitoring production output and costs, and adjusting processes and resources to minimise costs.
• Taking accountability and responsibility for the overall management of stock within these areas.
• Assist in the management of a successful team and help ensure staff competency according to performance evaluation plans.

Requirements
Qualification and Experience:

• Matric
• CompTIA A+
• Tertiary qualification would be an advantage
• Min of 1 year supervisory or management experience in a technical (IT) production environment
   

Skills and Knowledge:

• Ability to work cooperatively with other departments
• Ability to determine requirements and needs
• Leadership
• Time Management
• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Thorough knowledge of good customer service
• Good knowledge of company QMS and H&S systems
• Ability to accurately prepare and submit reports, maintain records
• Good verbal and written communication skills
• Good problem solving skills
• Project Management skills