Career Opportunities at BET Software

We Want You:

Can you take ownership, and engage regularly with software architects in order to ensure development within the Team is according to architectural guidelines? How about planning, designing, leading, and executing technical solutions, as well as improvements within the respective Software Development Team? If this sounds like you, then as our Technical Lead, you’d be our technical expert, with a strong understanding of technology, systems architecture, data structures and data sources.

You Bring:

• Minimum of 7 years’ experience within a development environment;
• 3- 6 years’ SQL experience;
• 5 -8 years’ C# experience;
• 5 -8 years’ .net core experience;
• 5 -8 years’ RESTful API experience.

Nice To Have

• 1- 4 years’ experience in document stores such as Couchbase / Mongo;
• 1- 4 years’ experience in Message Brokers such as RabbitMQ / Kafka / Red Panda.

What You’ll Do

Technical Leadership:

• Provide technical leadership to the team through collaboration sessions and knowledge-sharing initiatives.
• Engage regularly with software architects in order to ensure the development within the team is according to architectural guidelines.
• Work with other developers, designers/analysts, and architects to make sure that the solutions meet application requirements and performance goals.
• Ensure checked-in code is reviewed to ensure standards are met and the code base is sound.
• Ensure that all technical solutions that are rolled out consider compatibility with other environments and dependencies; have a high usability factor; are reliable to reduce downtime and perform at maximum efficiency during peak periods of usage; consider security at its highest level (third-party attacks; data protection etc).
• Drive the adoption of processes within the team which consider and meet the expectations of technical throughput rates and responses; processing times; effective resource utilization during operation and where the system or solution ensures maximum operational capacity requirements are met.

Quality of Software Implementation:

• Ensure rigorous testing of any solution before deployment and create standards and processes within the team to align with these.
• Ensure the delivery of a complete and technically appropriate solution which covers all the agreed specified tasks and user objectives and has been tested thoroughly.
• Ensure relevant documentation is provided to support teams to reduce the development support load.
• Where possible work to develop and implement a quality mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
• Develop the solution that supports modification for future developers, thereby reducing the number of defects or negatively affecting system quality.

Initiative and Innovation:

• Implement improved processes that have a positive effect on the team’s performance and company's bottom line.
• Technical problems and opportunities are anticipated and dealt with immediately considering any technical dependencies.
• Take an active involvement in problem resolution and where necessary works after hours to ensure that problems are resolved.
• Shows foresight to prevent errors or delays in projects.
• Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within the team and to the wider group.
• Incorporates the new abilities into the day to day operational activities to improve the performance of products and systems.
• Ensure techniques, technologies, tools and processes used are in line with industry best practices.

Knowledge Share:

• Identify team members requiring a piece of specific knowledge, skill or understanding and seek ways to impart or upskill the team members through coaching and mentorship.
• Verify the knowledge has been imparted successfully and if not, take steps to rectify gaps in the transfer of the knowledge.

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We are on a quest to find an IT Field Technician that has a passion for fixing computer systems and networks. An “IT artisan” that doesn’t carry any weapons, but is excellent in troubleshooting, maintaining and repairing equipment. We are looking for a lover of all things related to electronics, telecom equipment, network equipment and computers.

The ideal function of this position is to ensure the stability, integrity, and efficient operation of information systems, including but not limited to voice, data, and wireless network services. The successful candidate might be based on site or might be required to travel to branches within our group and document site-specific infrastructure detail. We are not expecting you to be a Schumacher or Hamliton, but you should be able to get from point A to point B.

 You Bring:

• Matric required.
• CompTIA Network + required.
• Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) required.
• At least 3 years’ experience working onsite supporting customers.
• Experience with service level agreements and maintenance.
• Experience in networking and telecoms covering Microsoft applications.

Nice To Have

• Microsoft Systems Engineer (MCSE) advantageous.
• ITIL Foundation certification advantageous.

What You’ll Do:

• Provide service excellence through customer centricity to all customers of the Hollywood Group.
• Set up, maintain or repair computer equipment and related devices.
• Train users to work with new computer hardware or software.
• Document changes, revision and problems.
• Capture time in the ITSM ticketing system  that has been spent on tasks or customer queries correctly.
• Management of ITSM ticketing system aligned with ITIL framework reporting and time management.
• Management of any and all escalations relating to infrastructure.
• Installation, setup, maintaining and training of all relevant systems, hardware, services, networks and software of the Hollywood Group daily.
• Deal with telephone equipment, cabling, all computer equipment and end-user products.
• Network installations and troubleshooting.
• Attend to all service activities (whether on-site or telephonic support) assigned to the technician according to service level agreement timeframes.
• A Field Service Technician is accountable for managing client relations when onsite and for keeping the customer updated on any direct communication or assurances that the Field Service Technician has made to the customer while onsite.
• Provide basic end-user training.
• Responsible for following all company policies and procedures as well as ensuring all Hollywood Group-owned property and equipment is maintained and kept in working order and is always kept safe.
• Troubleshoot and Respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all times correctly and accurately in the ticketing system.
• Update and close off all tickets assigned in the ITSM system and adhere to clearly defined Escalation, Matrices and ITSM RACI.
• Manage technician idle time to ensure all tasks are met as agreed upon by IT Manager and customers.
• Compile technical reports and documentation accurately and detailed regarding the customer site. 
• Compile and assist with daily incidents, service requests and change management reporting.
• Feedback to the customer on the status of all unresolved queries.
• Ensure protection of all user’s data in compliance with company policies.
• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time-to-time.
• Demonstrate professional skills and a high standard of integrity.

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We Want You:

Are you an expert that can support all IT Helpdesk services by providing day-to-day technical support to all internal users in a company? Are you comfortable with providing remote desktop support for Windows applications including VoIP, surveillance, network faults, user administration, as well as responding to customer queries as the first point of contact? Can you do all this while adhering to all the policies and procedures of the BET Software IT Helpdesk Department? If that sounds like you, then we have the perfect opportunity for you as an IT Helpdesk Technician.

You Bring:

Matric

• Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) required.
• ITIL Foundation certification required.
• At least 2 years’ experience in a service desk/helpdesk environment, infrastructure remote support.
• Experience with Service Level Agreements and maintenance.
• Experience in networking and telecoms covering Microsoft applications.

Nice To Have:

• Diploma or degree in Computer Systems;
• Microsoft Systems Engineer (MCSE).

What You’ll Do:

• Technical support for all IT Helpdesk services.
• Management of customer contact to provide service excellence.
• Management of ITSM ticketing system aligned with ITIL framework, reporting and time management.
• Management of any and all escalations relating to infrastructure.
• Provide day-to-day technical support for all Hollywood Group/BET Software services and third-party products.
• Administer, install, configure and troubleshoot the MS operating systems and products installed on those systems including Office 365.
• Troubleshooting of telecommunications, including DSL lines, analogue phone lines, fiber lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN and hardware-related faults.
• Provide assistance on antivirus products.
• Ability to administer user accounts on Active Directory.
• Troubleshooting of VPN connections using Fortinet solutions.
• Troubleshoot hardware-related faults.
• Monitoring connectivity alerts and backup alerts.
• Interface when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Provide basic end-user training.
• Adhere to clearly defined Escalation Matrices and ITSM RACI.
• Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all time correctly and accurately in the ticketing system.
• Compile technical standard operating procedures for all known errors.
• Compile and assist with daily incidents, service requests and change management reporting.
• Feedback to customers on the status of all unresolved queries.
• Ensure protection of all user’s data in compliance with company policies.
• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time-to-time.
• Demonstrate professional skills and a high standard of integrity.

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The successful incumbent will carry out user and product research, think strategically and have a commercial focus to drive results and eliminate roadblocks. You must be able to demonstrate deep product expertise using a broad range of Product Management techniques to analyse the market and competitive conditions, perform client and user research and develop strong product visions and roadmaps.

You Bring:

• Relevant degree.
• 5 years’ experience in the software development industry in a complex, high performance software environment.
• Minimum 2 years leadership experience within the software industry.
• 2 years’ experience in the gaming industry preferable.
• Proven track record of results technical and leadership.
• Analysis and budgeting experience.
• Proven results in engaging customers at executive level and senior management levels.
• Effective communication skills.
• The ability to coach and develop others while respecting their individual objectives.
• Influencing others by creating a participative and empowered environment. Create a high-performance environment for Teams. Empower Teams and individuals and drive participation for all Team Members.
• Stress tolerance: Able to handle a high-performing and fast-paced environment. Handle stressful situations calmly and effectively.
• Results orientation: focused on the realisation of objectives and achieving ambitious objectives.
• Understanding of business objectives: seeks to understand the bigger picture of the business objectives. Ability to craft plans to realise the business objectives.
• Understanding of software development methodologies: current understanding of high-performance and scale software delivery and operational methodologies.

What You’ll Do

Create and execute product, technical and operational strategy, that aligns to product strategy to the delivery roadmap and group taking into consideration products, markets, customers and services.

• Facilitate an understanding of competitor analysis and market research to identify areas of opportunity and risk.
• Align with all other delivery-focused Teams with the aim to consistently achieve measurable objectives and develop a business case for new/innovative product stream/s for strategic development.
• Skilled at being able to translate strategic and tactical plans for execution and implementation at an operational level.
• Actively develops, drives and maintains product analysis (own and competitor) with the goal of improving BET’s existing product positioning.
• Accountable for the reporting and analysis of the relevant performance metrics.
• Institute strategic development so that the Development Team is ahead of business demand.
• Manages direct and indirect reports.
• Create a sense of ownership, with the intent of delivery value to the product and users/customers.
• Guide and manage Teams of Product Specialists, UI/UX designers and Business Analysts. Create cohesion and synergy between Teams to optimise collaborative potential.
• Ensure the Team is appropriately resourced, and members are equipped with the requisite skill required for both current and future projects. Understanding of requirements to be delivered on.
• Identify knowledge, skill or understanding which is required to improve performance and capability and action necessary steps to acquire it.
• Provide mentorship/coaching with the intent to impart knowledge, develop direct report and ensure that this filters throughout Team Members.
• Collaboratively works with Team Members to set performance goals and measures.
• Facilitates change management in appropriate levels due to changing situations and organisational /marketing requirements.

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As the Software Development Manager at BET Software, you will take ownership of our talented Team of Software Engineers. We need someone who is able to take a step back, look at the bigger picture and lead the Team towards achieving a common goal. In leading this Team, you will be responsible for providing strategic direction, as well as initiating, planning and executing all aspects of our bespoke betting solutions.

You will also work effectively with Product Managers and Product Owners to ensure delivery against agreed priorities. We are looking for you to come and create, implement and maintain a continuous improvement plan for Software Development to drive consistent standards and approaches throughout the development Teams.

You Bring:

• At least 3-5 years of experience managing Software Development Teams and leads.
• At least 6 years in a technical role within the IT Software Development industry.
• Prior experience ensuring timely project delivery.
• Provide technical and architectural guidance to the Development Team.
• Ensure development standards and development SDLC are adhered to by the Development Team.
• Ability to work well under pressure and in a fast-paced growing environment.
• Strong planning and organisational skills.
• Reporting skills at Senior Management level.
• Prior stakeholder and Team lead management experience.

What You’ll Do

• Create, agree and execute Software Development road maps and operational strategies for projects coming into the business in collaboration with respective Team Members through proper documentation, communication and execution.
• Build effective customer-centric relationships through measurements of performance and usage and engagement and involvement with customers by creating clear visibility through strategies and roadmaps.
• Set and achieve efficient delivery objectives of Teams by ensuring there are individual and Team strategies with clear and measurable objectives that align with organisational goals.
• Hold the Team accountable through road maps and individual performance contracts through consistent communication of delivery milestones.
• Accountable for articulating, monitoring, reporting and achieving realisation.
• Development of longer-term strategic thinking, incorporating demand forecasting for products or future projects.
• Utilisation of data metrics in order to make data-driven decisions.
• Identify and respond to situation/organisational/market requirements by creating a culture of innovation and opportunity identification by the Team.
• Facilitate change management due to changing situational requirements e.g. restructuring changes or adoption of new technologies.
• Support and align standards across BET Software by allocating agreed commitments to strategy/ roadmap communication and implementation.
• Maintain product(s) knowledge as well as general product knowledge by being able to represent your product strategy in detail.
• Ensure the established procedures and processes are accurately documented, communicated, implemented, and agreed upon with product and/or project Teams.
• Act as an escalation point for issues and ensure effective communication and resolution activities are in place.
• Effectively liaise and communicate with both internal and external key stakeholders at a senior level to manage day-to-day issues, escalations, and expectations.
• Ensure all operational communications with customers/partners are documented and effectively circulated to stakeholders making use of collaborative tools.
• Engage with executive members or the equivalent, as well customers/partners to ensure collaboration at all levels.
• Engage with the wider business, and if needed, hold strategic knowledge-sharing sessions.
• Maintain and facilitate strategic stakeholder and communication analysis.

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We want someone who is going to conduct manual functional testing on projects. A person with extensive test lead experience who can handle the demands of multiple projects including resource management and capacity. Are you up for the challenge?

You Bring:

• BSc, BCom, and Ndip.
• ISTQB Advanced Certified.
• At least 5 years of QA-related experience.

What You'll Do:

• Apply approaches to achieving effective test coverage.
• Define regression testing strategies.
• Review test basis and extract test requirements.
• Produce test plans and test completion reports.
• Execute test cases and log defects.
• Conduct retesting and regression testing.
• Leverage best practices and test design techniques.
• Maintain the regression test pack.
• Contribute to training initiatives and knowledge sharing within the Team.
• Implement ways to leverage test metrics to provide visibility, improve the QA process and lead to improved product quality.
• Leverage test management tools to achieve objectives efficiently and effectively.
• Shape the direction of the Team from a strategic level via test process improvement initiatives, training, and mentorship.
• Own career development initiatives from a Team perspective.
• Conduct basic API testing.

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If working in a fast-paced environment, with a dynamic Team who are taking the tech industry by storm, is for you…then you may be just the person we are looking for!

You Bring:

• BSc, BCom and Ndip.
• ISTQB Foundation Certified.
• At least 18 months of QA experience.

What You’ll Do:

• Technical outputs.
• Review test requirements and create relevant test cases to cover them.
• Execute test cases and log defects.
• Conduct retesting and regression testing.
• Produce test plans and test completion reports.
• Leverage best practices and test design techniques.
• Maintain the regression test pack.
• Contribute to training initiatives and knowledge sharing within the Team.
• Contribute to test process improvement initiatives.
• Conduct basic API testing.

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We want you:

Do you have a passion for the dynamic world of network and computer security? Got a great grip on the in's and out's of cloud provisioning, monitoring and orchestration? We’re on the search for an experienced cloud computing professional of your calibre to join our Team!

You will be responsible for the implementation and monitoring of cloud-native business applications running on orchestrated container platforms in a hybrid cloud environment. Information and security are critical for us and as a leader, you will manage platform security and remediation as a top priority. This includes vulnerability scans, assessments and patching.

You bring:

• Degree in Computer Science, business or a closely related area (BS in CS or EE, or equivalent) or relevant experience.
• Ability to make decisions to technically resolve business requirements.
• Minimum 3+ years of hands-on experience supporting Cloud technologies and Linux systems including
• Container technologies: Docker, Podman, Crio, Containerd;
• Container orchestration: Kubernetes, Openshift;
• Storage technologies - block, object etc;
• Integration with other environments (authentication/directory services, network file systems, etc.). 

What you’ll do:

• Work tightly with our customers, to understand, capture, and deliver their requirements.
• Design and build distributed systems.
• Be able to work with the Operator Framework.
• Have an interest in diving into OpenShift and ODF (OpenShift Data Foundation).
• Work with your fellow engineers and the community to serve our customers.
• Support the requests of the Production and Development Teams to solve any problems related to the container platforms.
• Develop and oversee the backup, replication and disaster recovery strategies.
• Maintain documentation for procedures, configurations and programs.
• Ensure systems adhere to NIST and departmental standards.
• Develop automation scripts using Ansible or equivalent.
• Maintain software repositories and apply software updates.
• Install, configure and maintain OpenShift environment.
• Maintain/Monitor (i.e. Prometheus) the health of the systems through both automated and manual processes.
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Cloud computing in general (provisioning, monitoring, orchestration, etc.).
• Understand OS and application-level issues and advise on the next steps.
• Ability to communicate clearly and set the right expectations with all stakeholders.
• Applicable understanding of RedHat OpenShift and Kubernetes.
• Understand infrastructure as code and the typical toolchains for implementing and maintaining these practices. 

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We Want You:

• Are you a savvy Senior Software Developer with excellent communication skills, and the drive to build high-quality systems? Do you have a knack for software development? How about a passion for creating solutions - one line of code at a time?
• The Software Development Team of BET delivers betting solutions on a global basis. BET provides reliable, stable, scalable, robust, secure and continually evolving high-volume transaction systems using processes which are controlled, effective and efficient. BET’s responsibility is to develop, deliver and support applications, in which data is received from or rapidly made available to users of the system/s with an as high degree of integrity as possible.

You Bring:

• Bachelor’s degree in Computer Science, Software Engineering, or similar field;
• At least 5-7 years’ experience within a development environment;
• 3 - 5 years database experience or 5 - 7 years server/client-side language;
• Demonstrated leadership skills;
• Detailed knowledge of the SDLC and management of software projects;
• Good written and verbal communication skills;
• Strong attention to detail.

What You’ll Do:

• Design Fit for Purpose Solutions & Algorithms & planning;
• Implementation of a solution that is complete, efficient and compatible;
• Implementation – Ensure the Solution has a High Usability Factor;
• Implementation – Ensure the Solution is Reliable;
• Implementation – Ensure the Solution has Effective Security;
• Implementation - Ensure the Solution is Maintainable
• Testing, verification and deploying;
• Respond to Outages & Failures.

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Are you a savvy Senior Software Developer with excellent communication skills, and the drive to build high-quality systems? Do you have a knack for software development? How about a passion for creating solutions - one line of code at a time?

The Software Development Team of BET delivers betting solutions on a global basis. BET provides reliable, stable, scalable, robust, secure and continually evolving high-volume transaction systems using processes which are controlled, effective and efficient. BET’s responsibility is to develop, deliver and support applications, in which data is received from or rapidly made available to users of the system/s with an as high degree of integrity as possible.

You Bring:

• Bachelor’s degree in Computer Science, Software Engineering, or similar field;
• At least 5-7 years’ experience within a development environment;
• 3 - 5 years database experience or 5 - 7 years server/client-side language;
• Demonstrated leadership skills;
• Detailed knowledge of the SDLC and management of software projects;
• Good written and verbal communication skills;
• Strong attention to detail.

What You’ll Do:

• Design Fit for Purpose Solutions & Algorithms & planning;
• Implementation of a solution that is complete, efficient and compatible;
• Implementation – Ensure the Solution has a High Usability Factor;
• Implementation – Ensure the Solution is Reliable;
• Implementation – Ensure the Solution has Effective Security;
• Implementation - Ensure the Solution is Maintainable
• Testing, verification and deploying;
• Respond to Outages & Failures.

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We Want You:

We are on a mission to find a specialist with a sharp eye that can find a needle in a haystack. Someone who knows how to match candidates with our culture and find candidates where no one else can. As a Talent Acquisition Specialist, the successful incumbent will be responsible for managing the recruitment function to ensure that high calibre candidates are sourced, and vacancies are filled timeously. Building and maintaining strong working relationships with Line Management and suppliers.

You will have the opportunity to work in diverse areas of talent acquisition and talent management, handling various tasks from identifying, attracting, assessing, retaining and advancing internal and external talent. Developing new or creative recruitment solutions ensuring at all times that BET Software hires the best possible talent.

You Bring:

• 4-5 years of recruitment experience in an internal environment (I.T preferred).
• Strong interpersonal skills and ability to communicate professionally.
• Familiarity with Applicant Tracking Systems and resume databases.
• Solid knowledge of sourcing techniques.
• Strong MS toolkit working knowledge (Teams, Excel, Office)

You Possess:

• Excellent communication skills (verbal and written);
• Strong emotional intelligence and levels of adaptability;
• Capability to work under pressure and in a fast-paced growing environment;
• Resilience and forward-thinking mindset (ability to be resourceful);
• Strong innovative and continual improvement outlook;
• Must have attention to detail and take accountability;
• Excellent problem-solving, results-driven and presentation capabilities.

Nice To Have:

• Relevant HR or related qualification.
• Exposed to AI Search Engines or used AI Recruiting software: LinkedIn, Stack Overflow, GitHub, SeekOut, Amazing Hiring.
• Have Lexis Nexis or MIE data capturing experience and certification.

What You’ll Do:

• Follow the recruitment process as outlined, unless otherwise advised.
• Obtain recruitment pre-authorisation form signed off by management to proceed with the recruitment process.
• Draft internal and external advertisements for vacancies. Place adverts after signing off from the Talent Manager.
• Conduct pre-screening interviews against job spec and eliminate unsuitable candidates early on in the recruitment process. Collate and present CVs to the line manager for consideration.
• Coordinate/facilitate interviews. Coordinating diary times and scheduling interviews with relevant Line Managers and/or Talent Managers.
• Ensure competency-based interview questions are posed as part of the targeted selection process.
• Ensure that reference checks are completed for the final shortlisted candidate, as well as other formal checks (credit/fraud/identity/criminal/educational/driver’s license etc. where appropriate) and obtain a most recent payslip.
• Discuss a potential offer put forward by the line manager for the Talent Manager to consider.
• Draft offer letter for the candidate after the package has been approved.
• Maintain all pertinent applicant and interview data. Ensure that interview notes, guides and reference checks are uploaded onto the HRIS.
• Ensure that all candidates who do not meet the requirements are advised by way of rejection letters or emails. Ensure each candidate has received feedback regarding the outcome of the interview/ensure agencies receive feedback.
• Utilize the internet for recruitment by posting positions to appropriate Internet sources. Research new ways of advertising positions. Use social and professional networking sites to identify and source candidates. Network with industry contacts, association memberships to source the best quality candidate. Aid Public Relations in establishing BET as a recognizable “Employer of Choice”.
• Maintaining a pool of readily available candidates. (Ensure continuous follow-ups are made)
• Formally start building a database of candidates that can be referred to.
• Coordinate psychometric assessments. Scheduling psychometric testing as and when required by the Talent Manager. Send brief to the candidate and invites in terms of sessions. Administer assessment sessions. Obtain informed consent and keep on file to submit with final employee file to HR.
• Providing daily reports and monthly reports, attending weekly recruitment reporting meetings on the status and turnaround times.
• Ensure all BET reports are updated efficiently daily.
• Strive to achieve monthly targets.