Available Roles at MiWay Insurance Limited

Minimum Qualification Required

•  Grade 12 / Standard 10 
•  Tertiary qualification will be beneficial
•  RE Certificate
•  Fully FAIS Accredited 

Minimum Experience

•  2 – 3 years experience in a Sales call center environment

Essential Requirements

•  Self-managed
•  Well spoken
•  Active listening skills
•  Self-motivated
•  Adaptability
•  Quality orientated and organised
•  Must be highly proficient in dealing with clients at all levels
•  Customer focus
•  Professionalism
•  Flexibility
•  Ability to multi-task and cope with pressure
•  Team player
•  Problem analysis and problem solving
•  Commitment to personal and team goals
•  Strong service, and problem-solving skills 

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Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Related tertiary qualification 

Minimum Experience

• Experience in a legal environment or position
• Liabilities and/or Recoveries experience, specific to Motor Vehicle Accident 

Competencies Required

• Ability to multi-task and work under pressure
• Ability to reach set targets 
• Ability to analyze merits correctly 
• Ability to argue merits and apportionments
• Written and verbal communication skills
• Continues improvement and efficiencies
• Relationships and networking
• Self-motivated and inspire others 
• Problem solving skills and solution oriented 
• Managing and coping with stress and setbacks
• Delivering results and target orientation
• Commitment to personal and team goals
• Professionalism
• Excellent administration skills
• Must be highly proficient in dealing with clients at all levels
• Self-disciplined
• Good organization abilities

Deliverables include, but will not be limited to

• Sound knowledge of Motor Vehicle Collisions and Apportionment of Damages Act
• Analytical thinking and strategic objective execution
• Redefining processes and procedures to optimize efficiencies within the Legal Department
• Ensure efficient service quality standards to clients, brokers and third parties
• Strong administration skills
• Ability to analyze merits correctly 
• Ability to argue merits and apportionments
• Quality, compliance and accreditation
• Ability to apply Business Rules and Processes
• Services Knowledge
• Objectivity    

Knowledge and Skills

• Assists with claims administration
• Assists with claims settlements
• Operate within claims guidelines and compliance

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Minimum Qualification Required

• Regulatory Exam (RE 5)
• Commercial FAIS credits
• Matric / NQF 4

Minimum Experience

• Minimum 3 years Business / Commercial Insurance background 
• 3 years Inbound/Outbound call centre experience. 
• Multimark III proficient 

Deliverables include, but will not be limited to

• Consistently writing R125 0000 GWP plus a month 
• Consistently achieving a Lead – Quote conversion rate above 65%
• Consistently achieving a Quote - Sale conversion rate above 35%
• Achieve minimum quality score of 90%
• Data accuracy score of 90% 

Competencies Required

• Self-managed
• Good performance track record
• Well spoken
• Active listening skills
• Self-motivated
• Good Time and Attendance record
• Quality orientated with great track record
• Must be highly proficient in dealing with clients at all levels
• Professional
• Ability to multi-task and cope under pressure
• Team player
• Problem analysis and problem solving

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation

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Job Description

Regional Manager: MBIS

• We are looking for a very strong candidate to take ownership of a Business Insurance Specialist team in Gauteng North. You need to be passionate about people, display professionalism in dealing with clients, have excellent networking and analytical skills and be fanatic about the success of the business.

Minimum Qualification Required

•  NQF4/Matric/Standard 10
•  60 FAIS credits/Full Insurance Qualifications (depending on Dofa)
•  Financial Services Board Regulatory Exams (RE5) completed
•  NQF 5 & NQF 6 advantageous
•  Must have your own reliable transport
•  Valid code B driver’s license

Minimum Experience

•  Minimum 3 years’ experience in the commercial insurance industry
•  Minimum 3 years’ experience in face-to-face business

Deliverables include, but will not be limited to

•  To deliver on business strategies and key deliverables
•  Recruitment of own team
•  To ensure that the team adheres to compliance regulations
•  To coach and mentor all team members to ensure high quality standards
•  To analyse performance data and present findings to senior management
•  Ensure team enablement to perform at optimal level
•  Assist your team to build their own insurance portfolios
•  Communicate effectively with your team, management and internal stakeholders
•  Provide ongoing system and product support

Competencies Required

•  Must be highly proficient in dealing with customers and staff at all levels
•  Excellent administrative skills
•  Ability to plan and manage time efficiently
•  Results oriented
•  Excellent leadership skills
•  Self-disciplined and ability to work under pressure
•  Self-motivated and desire to excel
•  Analytical and organised
•  Problem solving skills and solution oriented
•  Flexibility
•  Ability to multi-task and attention to detail
•  Professional and organised
•  Excellent Excel and PowerPoint skill

Knowledge and Skills

• Strategic sales and client retention and acquisition planning
• Drive sales and profitability
• Expense, risk and compliance management
• Partnership, network and new markets development
• Management of Employees