Educational Requirements:
Grade 12
1-2 years experience with a debtor’s environment
Hyphen and Grafana experience recommended
Duties and Responsibilities:
Contacting clients
Job Description
Give first-line assistance to internal customers who are experiencing difficulties with I&T systems.
Requirements
Grade 12/ NQF4
Computer literacy with technical
Description
Ensure all administrative processes are updated and followed as per requirements.
Requirements
REQUIRED MINIMUM EDUCATION/TRAINING
Grade 12
Job Description
To provide advice on a specific range of products provided by Old Mutual and in line with the customer value proposition & compliance framework.
The specific range of produ
Job Summary
Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Achieve contracted service le
Description
The role:
The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the p
Job Purpose:
The key purpose of this role is to administer data capturing, analytics and distribution of performance reporting.
Key roles and responsibilities:
Centralized PTP Support
S
Main Activities:
Dealing with both inbound and outbound calls
To rehabilitate accounts in an efficient and professional manner
To advise customers on product, legislative and account related
Description
The main purpose of the role is to ensure that the departmental fraud prevention objectives are met. To manage, mitigate and prevent any fraudulent activity by being vigilant, meticu
JOB PURPOSE
The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.
Inbound SLA and
Purpose
To provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the e
Purpose
To provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the e
Purpose
To provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the e
JOB PURPOSE
Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information
Purpose
The Operational Agent is responsible for loading new business applications onto the system as per customer requests. The incumbent is able to generate a system contract based on the appl
Overall Job Purpose:
To be a professional, friendly and efficient point of contact for all guests and colleagues and ensuring that the facilities are sold in such a way that maximises revenue whils
This is an IT support position on a Service Desk supporting approximately 15 000 end users in a corporate environment. The candidate will be expected to work as part of a service desk team and should
The Service Desk Agent is tasked with providing operational support to business users as well as the IT Infrastructure team. The support process will be underpinned by the ITIL methodology that is