Job Description
Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution
What will make you successful in this role?
Qualification & experience :
Grade 12 qualification
At least 2 years’ experience within a Sales Outbound Call Centre (with target
Purpose
To deliver service agent services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
1 - 2 years experience in a
Job Description
Main purpose of Job
Under minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the client SLA
Job Purpose
To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.
Job Responsibilities
Ensure in
Role purpose:
To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems
KEY RESPONSIBILITIES
Roles and Responsibilities:
Logging all customer incidents and/or service requests
Logging all fault information from the customer onto the incident management system
Job Description
The Agent is responsible to effectively assist customers with general and specific queries, by providing a consistent standard of service and compliance and to troubleshoot probl
Role Overview: To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally ans
WHAT WILL YOU DO
The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-Added Services claims, assisting Brokers/Clients (Internal /External) wit
Job Description
Main purpose of Job
Under minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the client SL
Purpose
To deliver service agent services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
1 - 2 years experience
Job Description
The Agent will be responsible for multiple Customer Service related functions.
Logging De, re and repair cases, following up until completion
Maintaining database administrati
Job purpose: To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.
REQUIREMENTS
Minimum education (essential):
Requirements
A Bachelor's degree or National Diploma or equivalent qualification in ICT.
Minimum 2 years ICT experience.
Microsoft Certified Desktop Support Technician (added advantage)
Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.
Key Resp
Job Purpose
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Resp
