About the job
We are looking for a motivated person who will manage a portfolio of install-base customers who have purchased our strategic technology or solutions. You will establish and bu
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, tra
Service Operations Department is looking for a Field Service Team Manager to be located in Johannesburg, South Africa. This is an interesting and challenging opportunity to be part of a dynamic, mo
Job Description
The successful candidate will be responsible to deliver an advisory service in order to attend to non-technical service activities accurately and timeously as per
POSITION SUMMARY
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and u
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, proces
Job Description Summary
Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard.
Responsible for overall satisfaction and reten
Purpose of the Job
Strategically direct, manage and optimize operational effectiveness, human resources, risk & finance in the CSC to pre-defined service standards and customer satisfaction lev
Key Responsibilities
Call reception and ticket reception
Answers Calls and Chats professionally with a focus on accurate data capture and excellent customer service
Ensures that the informat
Key Deliverables / Primary Functions:
Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
Key Deliverables / Primary Functions:
Business Analysis and Business Growth
Responsible for investigative work to seek effective business solutions and, organises their implementation through
Key Deliverables / Primary Functions:
Monitors and reports on service levels
Owns the "front office" - all of the customer/user experience: Service Desk, Service Level Managem
Key Responsibilities:
Act as a main client contact from TMF for global clients
Responsible for building and maintaining relationships with key service/functional owners on client accounts and
Manage daily operations:
Drive and manage client service objectives and call times
Ensure correct procedures are followed and give direction to employees on what to do and how to improve
Sup
What the day will look like:
Maintains and builds relationships with existing and new clients as well as with Insurers and Fund administrators.
Attends to and resolves client queries, promptly
PURPOSE:
Support the development and implementation of the group strategic engagement approach.
Develop and continuously foster positive, mutually reinforcing strategic relationships wi
The Position:
We are looking to recruit a Customer Relationship Marketer to manage, maintain and grow key accounts (schools) and to generate leads. The role will report to a Sales Manager.
Minim
Key Purpose
To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.
