Who We Are:
The Faculty is a leading provider of online teaching services, with a wealth of experience and expertise in the education and recruitment sectors.
Our primary goal is to attract the be
WHO WE ARE LOOKING FOR:
A dedicated, resourceful and energetic team leader to work from our state-of-the-art office in Durban, Umhlanga. The right candidate has a positive, can-do attitude and a fa
PURPOSE OF THE JOB
To act as custodian of the group’s management reporting function, analyse costs and interpret financial results of the business units
BALANCED SCORECARD PILLARS, ROLES A
KEY OUTCOMES
Determines service centre operational strategies by conducting:
Assessments
Performance Review
Capacity Planning
Productivity Quality
Customer service s
Description:
The professional interaction of all customers to ensure the accurate processing of all transactions and administration of cellular, credit and lay-by offerings to meet set targets.
Job description
Key roles and responsibilities:
Control Centre Duties and Functions
Provide effective control centre services as per the agreed strategic objectives and targets.
Job description
Key roles and responsibilities:
Conduct Control Centre Duties and Functions
Provide effective emergency control centre services that ensures team and agent level resp
Key Responsibilities:
Template Phase:
Based on BPO direction and guidance, ensure the local process champions support in the design of S/4 template based on global standards, respectively co-
You Bring:
7+ years Contact Centre Management experience
5+ years Head of Operations experience
5+ years’ experience with Contact Centre software suites
Minim
You Bring:
6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
Customer Service: Assist clients with opening accounts and all betting queri
You Bring:
6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
Customer Service: Assist clients with opening accounts and all betting queri
Career Benefits
Free Adviser Academy Learning Programme which will qualify you to operate as a Personal Financial Adviser. Payment of a Living Allowance during the first three months of completing
Role overview
The role at a glance is about championing our valued customers to achieve their life time goals by identifying their financial needs, providing sound financial advice, recommending a
Career Benefits
Free Adviser Academy Learning Programme which will qualify you to operate as a Personal Financial Adviser.
Payment of a Living Allowance during the first three months of compl
Specific Responsibilities
Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
This also includes t
s
The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies
RESPONSIBILITIES
What You’ll Do
Financial Reporting & Analysis: Meet all financial reporting requirements within agreed upon timelines. Provide timely, accurate and insightful analysis whic