Main job purpose
To do skills needs analysis, assess current skills, train on and develop soft skills, business operations, processes and IT systems to ensure a high performance (high-performanc
What You'll Do
Mitigate risk associated with you account set to improve Gross Revenue Retention.
Manage relationships with key stakeholders within a large volume account set.
Understand
Role Responsibilities
Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
Maintain solid knowledge of Refinitiv propositions to initiat
Job Description
As the Customer Services Team Leader at WNS, you play a pivotal role in ensuring the seamless journey of customers.
Your mission is to lead a team of Customer Services Advisors
Position Overview:
The focus of the Business Transformation Office (BTO) is to deliver large-scale transformation and change for the Coca-Cola System by driving the design, development and implemen
Job Description
Creating a positive working environment and developing a competent workforce through building partnerships with line managers and ensuring organizational compliance to all relevant po
The Opportunity:
Join our Management Trainee Programme and immerse yourself in an environment where the seed of your unleashed potential is nurtured and grown through a fast-paced, accelerated l
Job Description
The marketing business partner is a marketing professional who partners with a specific GTM / business within Altron Digital Business to provide strategic marketing services and sup
Job Description
DELIVER EFFICIENT AND EFFECTIVE CUSTOMER DELIVERY SERVICE:
Carefully assess and prioritise all incoming calls;
Ensure all IMO’s are fulfilled i
DUTIES:
Manages regular reporting.
Manages regular business reporting on a weekly, monthly, quarterly and annual basis.
Technical advisory services for data & reporting.
Designs new pl
KEY RESPONSIBILITIES
Lead teams to meet and exceed business objectives (client and corporate service, quality, and contribution goals, as well as financial, metric, and employee satisfaction goa
Key Responsibilities.
Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:
Minimum Requirements:
Matric certificate, PSIRA Grade A registration and accreditation.
At least 5 years’ experience in the security industry.
People management experience.
Strong pl
Job Description
To assist with administration tasks in the office
Answer calls
Scan in POD’s and invoices into the system
Adhoc administration that is required
Assist with Human Ca
Job Description
To assist with administration tasks in the office
Answer calls
Scan in POD’s and invoices into the system
Adhoc administration that is required
Assist with Human Ca
You Bring:
7+ years Contact Centre Management experience
5+ years Head of Operations experience
5+ years’ experience with Contact Centre software suites
Minim