Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servic
Minimum qualification:
Relevant undergraduate degree such as commerce, education, social sciences or marketing.
Experience:
Higher education experience will be adv
Responsibilities and Duties
Ensure that the Service department contributes to customer satisfaction by providing optimal customer care
Promote the dealers service departments capabilities and
As a Customer/Client Way Champion you will be responsible for:
Consistent Engagement Process:
Assess, refresh, and embed the client and customer way aligned with our global client program.
Specific Role Responsibilities
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
Adhere to standard operating procedures (SOP’s) within the area of accountability.
Contrib
Specific Role Responsibilities
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
Adhere to standard operating procedures (SOP’s) within the area of accountability.
Contrib
You Bring:
2 – 3 Years Management Experience
2 – 3 Years Operational Support
2 – 3 Years Financial Services/Banking Experience.
A Bonus to have:
Diploma/Degree i
Core Accountabilities:
Supporting the effectibve procurement of products and services in a timely and efficient manner.
Maintaining master data: materials, suppliers, and workflows.
Supporti
Purpose of the role
Our Client Service Centre is integral to our service offering for clients and independent financial advisers. As an Investment Service Consultant, your purpose will be to build
ROLE PURPOSE
The main responsibility of the Contact Centre Agent Surveillance, is to ensure the reliability and minimum down time of the sites, monitored by power monitoring systems and both int
Responsibilities:
Develops and nurtures senior management relationships with the customer.
Owns customer operational relationship: develops and nurtures to excellent customer satisfaction : Pr
Function
Reporting directly to the Guest Services Duty Management, the successful incumbent is expected to provide and maintain the quality and standards of the Westin Cape Town within a pressurize
Key performance areas:
Achieve Set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenan
What You'll Bring:
Customer Support Representative to assist our customers with technical problems when using our products and services.
Responsibilities include resolving customer queries
Job Description:
2+ years leading consumer insights or research programs, ideally using agile methodology
5+ years of program or project management experience
Plus 5-7 years business a
You Bring:
10 years Contact Centre Management experience
5+ years Head of Operations experience
5+ years’ experience with Contact Centre software suites
Minimum of 5 years IVR experi
Qualifications
Minimum requirement of at least a good Grade 12
UK call center experience advantageous
1 – 2 years of Contact Center Experience
Experience if the fashion industry with
Requirements:
Previous experience working as a Service Advisor for a motor dealership
Be familiar with industry software
Have an excellent understanding of Customer Service
Be able to work