Workshop Planner - Kempton Park at Sandvik

The Role:

• Responsible for the management of the customer order flow and the interface with Sales Area.

Key Performance Areas:

Order processing:

• Daily release of customer orders and include the management of auto, mass and manual release orders.
• Daily review of suspended orders.
• Execute the cancellation of orders based on customer requests, superseded items, etc..
• Working with Inventory, Purchasing or Warehouse teams to source items.
• Resolve order issues like incorrect addresses, shipping instructions, etc..

Backorder management:

• Conduct Arrivals, progress and customer reports
• SMART mate upload, interface with all projects on RTV  and configuration to site
• Plan the fluids analysis of all the RTV machines and control the reports on data books  
• Scheduling of the plan activities on the job cards for the foreman to executes within prescribed timeframe
• Report all machines progress MS projects plans and milestones updates
• Daily review and resolution of outstanding orders by changing source, where it is linked to Purchase Order or Distribution Requirement Planning or where an order needs to be placed.
• Weekly review of “Hold till complete” orders, where inventory has become available or where new Purchase Order or Distribution Requirement Planning must be created.
• Logistics Process and Support (LPS).
• Review and resolve LPS tickets relating to expediting of orders, shipment discrepancy etc. daily.
• Review Unit Down Orders and expedite accordingly daily.
• Daily resolution of Sales orders that did not generate a Purchase Orders in System 21.
• Quarterly review and maintenance of Customer Masters.
• Weekly communication to internal/external customers regarding progress on all open orders.
• Processing of Credit Note

Your Profile:

• Matric (Grade 12) or equivalent qualification.
• Diploma/ Degree in Logistics or Supply Chain Management.
• 2 to 4 years’ experience in a similar position in a Warehousing/Distribution/Supply Chain environment.
• Experience in managing internal and/or external customer accounts
• Good working knowledge of International Trade and Freight processes
• Prior exposure to Aurora, S21DI and PBI reporting is an advantage
• Proficient in Microsoft office. Minimum requirement is to be proficient at intermediate level in Excel
• Exposure to Environmental Health and Safety systems
• Proven ability to work efficiently within a Distribution Service environment and complete duties in an autonomous manner
• Proven ability to effectively communicate, liaise and negotiate with a range of stakeholders
• Commitment to excellence and timeliness in internal client service
• Positive attitude and willingness to learn
• Strong and proven focus on business and process improvement
• Excellent written and oral communication skills
• Able to adapt to change
• Lateral thinker & Problem Solver