Underwriting Team Leader - Medical Assessment at FNB South Africa

Key Purpose of the role The Primary Function of this role is to manage the underwriting assessment processes within the underwriting assessment team to ensure that underwriting assessments are of an acceptable standard, to assist the team in overcoming barriers to performance and to ensure that leadership of the team is performed according to best practices advocated by Discovery Principle Accountabilities

• Accurate assessment, investigation, and validation of assessments in accordance with the goals, objectives, processes and standard operating procedures
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
• Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence.
• Maintains, report, arrange, organize, and update the systems and procedures
• Responding to queries ensuring they are resolved timeously and effectively and managing workflow
• Data analysis and reporting to various stakeholder
• Client meetings
• Quality assurance of assessments
• Manage projects relevant to the underwriting team to ensure delivery within the agreed timeline
• Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
• Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
• Leading and motivating staff
• Display speed and execution in assessing and underwriting cases per day to ensure outcomes are delivered.
• Discuss complex, large, and substandard lives with Line Manager, CMO and Reassurers.
• Conduct accurate underwriting requirement setting within SLA to meet objectives.

Education and Experience

• Matric with Mathematics - Essential
• Medical qualification required with a minimum of 2 years clinical or insurance experience
• COP and Intermediate Certificate (Retirement Funds II) - Advantageous
• Intermediate – Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
• Knowledge of the Group Life Product – Advantageous
• Experience in Employee Benefits/Group Risk – Advantageous
• Working experience in payroll/ finance role - Advantageous
• 1 – 2 years of working experience in leading and managing staff - Advantageous