Underwriter-Life Insurance at Hollard Insurance

Role Objectives:

• To ensure that all underwriting within authority levels takes place in accordance with the agreed standards, service levels and procedures, thereby satisfying customer requirements and Hollard Life’s mortality expectations. 

Key Responsibilities:

• Setting of underwriting requirements in accordance with Hollard Life’s philosophy.
• Assessing and analysing potential risk factors and deciding on decisions and ratings which are acceptable to the customer, equitable to the risk and protect the company from poor mortality experience.
• Where decisions are made and/or requirements are called for that are not according to Hollard Life’s standard practice this is to be fully justified and documented.
• Explain decisions and offers suggestions on how sub-standard decisions can be positioned with a client. 
• Allocated applications are underwritten and authorised within authority levels.
• Underwriting and processing is done within the agreed service levels.
• Underwriting standards practice and procedures are adhered to at all times with exceptions fully justified and documented.
• Full ownership taken of query, if the query cannot be personally resolved ensure it is handled correctly.
• Courteous and professional manner to be maintained when dealing with clients.
• Ensure compliance to all business processes and rules
• Adhere to Hollard communication standards.
• Queries are responded to within the agreed service levels.

Required Knowledge and Experience    

• Knowledge of all aspects of Life Risk Underwriting
• Problem Solving
• Logical Reasoning
• Planning and Organising
• Analytical thinking
• Judgement
• Integrity
• High degree of initiative

Educational Requirements    

• Matric is compulsory.
• Relevant Insurance qualifications
• More than 5 years hands-on experience in life underwriting