Training Manager - Systems at South African Reserve Bank

Brief Description        

• The main purpose of this position is to lead the design, development and implementation of training programmes and solutions for specific change projects and programmes, and/or business changes to ensure the provision of quality training to drive performance improvement, adoption and utilisation within the South African Reserve Bank (SARB).

Detailed Description        
The successful candidate will be responsible for the following key performance areas:

• Develop training standards, methods, processes and procedures aligned to industry best practice and SARB standards for specific change projects and programmes.
• Derive insights from training data, develop recommendations and advise governance committees thereon for improved decision making and planning purposes.
• Lead the design, development and implementation of instructionally sound training approaches, strategies, methodologies (e.g. e-learning, hybrid training, digital learning, etc.) for specific change projects and programmes, and/or business change.
• Lead the development and implementation of training plans and the evaluation and tracking of performance against the plan.
• Review, quality assure and approve training content and material developed internally and externally and ensure the alignment of digital learning applied to change projects and programmes to the Digital Learning Strategy of the SARB.
• Initiate and drive the procurement and sourcing of training service providers and manage the performance and delivery of service providers against the service level agreements (SLAs).
• Review, assess and manage the training capacity requirements to fulfil pipeline demands for training for specific change projects and programmes, and/or business change.
• Develop and implement appropriate training transition plans to ensure the long-term sustainability and adoption of change.
• Monitor, manage and mitigate the current and emerging risks and develop appropriate interventions.
• Lead and manage internal and external stakeholder relationships and partner with relevant internal stakeholders, the SARB Academy digital learning team, learning and development consultants and business leads to ensure the long-term sustainability and adoption of change.
• Manage the performance and development of the training team.
• Lead and drive the improvement in the maturity of training work processes.

Job Requirements        

• To be considered for this position, candidates must have:
• an Honours degree in Education, Business, Journalism, Training, Change Management and/or Systems/E-Learning or an equivalent NQF 8 qualification;
• a minimum of 8–10 years’ experience in a corporate learning and development environment, with a solid track record of senior management experience; and
• solid knowledge of learning and development best practices and methodologies, risk management, change management and stakeholder engagement.

Additional requirements include:

• leading change;
• establishing focus;
• driving results;
• promoting team work;
• developing and growing others;
• effective communication;
• building and maintaining relationships;
• impact and influence;
• negotiating skills;
• interpersonal sensitivity;
• analysing and problem solving;
• planning and organising;
• judgement and decision making;
• strategic thinking;
• conceptual thinking; and
• managing complexity and ambiguity.