Trainer-1 at TransUnion

What We'll Bring

The primary objective of this position will be to support training for South Africa operations in the GCC.

What You'll Bring

Training development and facilitation

• Delivers new hire training programs to new employees within operations including consumer, TUCI, auto, and commercial areas within the South Africa business unit.
• Incorporates learning objectives, activities and assessment into all training facilitations.
• Provides training to operations teams as products, systems, and procedures change.
• Provides training to operations teams in support of process/policy changes
• Continues to act as a point of contact for representative coaching, furthering representative development.
• Identifies new areas of opportunity to develop and deliver ongoing development for associates.
• Develop and update training materials and knowledge base content (Help Site) to be current with operational needs and policies.
• Create and distribute associates communications as needed through the knowledge base (Help Site).
• Represent training team on Enterprise Operations projects.
• Additional projects and duties as assigned.

Impact You'll Make

Knowledge, skills and abilities (KSA’s)

• Bachelor’s degree preferred, but not required.
• 2-5 years of training delivery experience/background in a training role.
• 1-2 years of training experience with voice/data call center agents
• Background in training in a classroom and/or a virtual environment.
• Comfort level with general technical concepts and training of these concepts.
• Proficient in Microsoft applications including PowerPoint.
• Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
• Strong attention to detail.
• Quick to learn, with a goal of becoming a SME on an all processes.
• Comfortable presenting and training groups on average of 5-15 people.
• Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training is completed.
• Holds trainees accountable and assists in nesting phase of training development.
• Ability to maintain focus, flexibility, and organization.
• Comfortable working in fast-paced environment.
• Ability to identify gaps in representative knowledge, skills, etc.