Tracing Officer at Anova Health Institute

Key Duties and Responsibilities

• To improve adherence to care of TB/HIV patients to PHC facilities by tracing the missed appointment clients back to care telephonically through brief adherence counselling.
• To facilitate referral of all missed appointments of the HIV/TB programme who cannot be traced telephonically through the WWBPHCOT.
• To give a detailed report of tracing done to facility managers per traced facility and do improvement plan.
• Facilitate all tracing process (telephonically and physical) of the priority facilities.
• Establish and assist with facilitation of meetings between the WBPHCOT’s and PHC facilities for tracing patients.
• Retrieval of missed appointment list from tier.net in facilities.
• Run the latest dispatch of all clients against the traced clients to determine the returning rate prior tracing every month.
• Liaise with facility data capturer and WBPHCOT team leader for tracing process and report for the DORA reporting.
• Identify factors that lead to loss and missed appointment.
• Prepare and submit monthly report on all activities for the line manager.
• Correct documentation of all the tracing outcomes in the facility register.

Minimum Qualifications, Experience and Skills Required

• Grade 12 (Matric)
• 5 years’ experience working with PLWHA especially within the community
• Trained in basic HIV counselling and testing
• Trained in adherence counselling
• Shown affiliation and passion with community-based activities
• Strong interpersonal, written and oral communication skills are required
• Proficiency in local language (Sepedi) will be an added advantage
• Driver’s License will be an added advantage