Teleseller: CSC (Roodepoort) at Clover S.A. Proprietary Limited

Job Advert Summary
An exciting opportunity has become available for a motivated, self-starter and energetic Teleseller within the Customer Service Centre (CSC) department. The successful candidate will be responsible for providing a high level of customer service via multi channels.

Requirements

• Grade 12 or equivalent NQF4
• Relevant experience in applying job related concepts, techniques and processes at the required level
• Business English: Fluent
• Computer literacy (Advanced)

Competencies

• Proactive and action orientated         
• Acts with honesty and consistency        
• Maintains high standards
• Interpersonal effectiveness        
• Commitment and motivation        
• Collaborate with others to achieve a common objective        
• Customer orientated        
• Communicates effectively        
• Ability to apply numerical principles        

Duties and Responsibilities 

Provide a high level customer service

• Handle all inbound and outbound interactions
• Resolve queries and complaints via the relevant stakeholders

Capture and confirm customer orders

• Capture orders accurately and on time according to the daily call list 
• Inform customers of account on hold
• Confirm customer orders as per standard operations procedures 
• Inform relevant stakeholders of issues pertaining to their orders

Sell Clover and Principal products as per customer ranging

• Offer new or additional products (describe features and special offers)

Promote teamwork and cooperation 

• Assist team members to obtain team results
• Share the responsibility to get the job done
• Support team values 
• Participate in team meetings
• Take responsibility for visual management of information