TeleSales Inbound Rep I (Save Desk) at Relx

Job  Summary

• Responds to inbound customer contact regarding product and service information and identifies upselling opportunities from such contact.
• Accepts orders, closes sales, maintains customer records and completes required documentation
• Identifies and qualifies prospective customers and records sales prospecting activity in computer-based tracking systems
• May have an assigned product line that may overlap other sales teams' territories
• May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity 
• General Profile: Works with territory/account, product/services or sales process with limited complexity 
• Has limited direct contact with clients and no authority/opportunity to set and negotiate product/service terms 
• Typically requires a college or university degree or the equivalent work experience and has general awareness of business, financials, products/services and the market 
• Recommended Skills Functional Knowledge: Develops basic skills in selling and account management and deepens knowledge of products and solutions 
• Business Expertise: Develops understanding of key business drivers; application of this knowledge to focus own work Leadership: No supervisory responsibilities 
• Problem Solving: Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments 
• Impact: Works within standardized procedures and practices to achieve objectives and meet deadlines 
• Interpersonal Skills: Presents information in an appropriate style and making technical information clear; persuasion of others/clients in standard situations