Technical Support Officer: Multimedia content development and production (post level 12) (3 positions): Centre for Teaching and Learning (Blended Learning Innovation and Support) at University of the Free State

Duties and responsibilities:

Academic development and project support

• ​​​​    Provide assistance regarding the preparation of all multimedia content development and production activities (e.g. studio set up and preparation).
•     Maintain a working relationship with internal and external stakeholders pertaining to multimedia content development and production.
•     Responsible for the support and training of academic and support staff (both internal and external to UFS) in the use of multimedia technology.

Operate and maintain multimedia equipment. 

•     Operate studio cameras, sound equipment and cables, microphones, lighting equipment, other studio equipment and recording/web streaming equipment for live broadcasts, pre-recorded broadcasts and other media projects.
•     Provide technical support on location and in studio in the multimedia production.
•     Responsible for the editing of all audio and video material for distribution to clients via various methods.
•     Responsible to maintain industry best practices for programming, delivery of content, facility use and multimedia production. 
•     Keep a clear record of all multimedia and audio-visual equipment (asset management).
•     Responsible for all routine/basic maintenance of all multimedia equipment.

Administration

•     Update time and production sheet (e.g. time management).
•     Book out the production equipment.
•     Responsible for report writing and written feedback regarding the production and post-production.
•     Research and keep up with industry trends and practices.

Self-development 

•     Research on industry best practices for multimedia content development and production.
•     Play an active role in self-development and training. 

Inherent Job Requirements:

•     A 3-year National Diploma on NQF level 6 in Information Technology or Multimedia.
•     Two (2) years’ relevant work experience in multimedia content development and production and handling and maintaining audio visual equipment. 
•     Valid driver’s license (to drive to different off-campus production locations). 

Recommendations:

•     Experience in a higher education environment will be advantageous.

Competencies
Key Competencies Required:

    Results orientated:

•     The ability to cope with a frequently changing environment and to adapt to evolving situations.
•     The ability to be reliable, responsible, dependable and to fulfil obligations.

    Strategic thinking:

•     The ability to deal with several activities at a time.
•     The ability to be creative and open-minded when addressing work issues.

    Business acumen:

•     Ability to adhere to rules and strictly follow work regulations.
•     Proficient in using MS Office.
•     Good computer skills including, but not limited to, MS Word, Excel and PowerPoint.
•     Good communication skills (verbal and written)

    Leading:

•     The ability to maintain high levels of personal motivation, energy and enthusiasm.
•     Ability to be cooperative with others, display good-natured attitude, and encourage people to work together.

    Building coalitions:

•     The ability to be self-assured and at ease with people in all types of social situations.
•     The ability to interact with others and establish personal connections with people.