Technical Support Engineer at Danfoss

Job Description

Become part of a Danfoss family and join one of Danfoss's segments - Danfoss Power Electronics and Drives Division. 

We are currently looking for a Technical Support Engineer who will be responsible for supporting our Sales Engineers and customers in achieving goals and increasing sales growth by offering a high level of technical support. The position is based in Johannesburg, South Africa. 

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following. 

• Co-ordinates with Danfoss Approved Service Partner network, all activities related to the After Sales Market
• Ensures that the Service Partners evaluation is performed monthly as per the agreements
• Stays up to date on technical developments in the field of motion controls
• Manages service activities, i.e. provides quotes, monitors partner stock levels, site assessments, exchanges, warranties, retrofits, and ensures high-quality repairs
• Ensures validity of customer warranty claims and expedites these
• Provides technical guidance, application advice, and expertise to customers
• Communicates with suppliers on issues such as training, product developments, and enhancements, as well as technical queries
• Evaluate, develop, and implement in-house technical training requirements for customers, Sales Engineers & Danfoss Partners
• Co-ordinates shows, road shows and exhibitions
• Visits customer on-site installations to establish the nature of the problem for repair
• Basic Commissioning support. 

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

• Bachelor's degree in Electrical or Mechanical Engineering
• 2-3 years of relevant technical experience
• Proficiency in CRM and advanced MS Office (Excel, PowerPoint, Word)
• Effective time management and task prioritization, with strong organizational skills
• Ability to simplify technical information and communicate effectively
• Sets high-performance standards and demonstrates leadership potential
• Fluent in English with excellent communication skills, customer-focused with cross-market collaboration experience
• Self-driven, results-oriented, and proficient in critical thinking and problem-solving
• Maintains composure in challenging situations and anticipates/addresses customer needs promptly.