Technical Service Representative at Motus Aftermarket Parts

REQUIREMENTS:                                                                                                                                        

• Have a national technical certificate at N3 level, matric or equivalent.
• Must be a qualified motor mechanic or automotive machinist and must have been certified by The Olifantsfontein Test Centre or equivalent institution.
• Must have actively performed his/her trade for at least 5 years.
• Must have had some experience in a warranty control environment.
• Must possess the skills to perform detailed component analysis.
• Must have a high computer literacy level.
• Must be capable of formulating cohesive technical reports as well as management reports.
• Have above average communication skills.
• Must be able to develop a very good working relationship with people.
• Clear criminal check

KNOWLEDGE, SKILLS AND ABILITIES:

• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Focuses and guides self and team members in accomplishing work objectives.
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
• Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener
• Identifies and understands issues, problems, and opportunities; compares data from different sources

PERFORMANCE RESPONSIBILITIES:

• Building relationships and offering technical support to the branch customer base.
• Product analysis and compiling of technical reports.
• In house product inspection and quality control at branch level.
• Work closely with sales and marketing staff at our branches.
• Liaise with national technical manager and compile monthly reports.
• Gather market feedback with regards to product range expansion.
• Respond timeously to all alleged product failures reported by customers
• Analyse and report on all alleged product failures reported by customers
• Analyse and report on all products returned by customers alleged as being faulty
• Regularly visit the Automotive Engineering customers in conjunction with the Branch Manager
• Regularly report to the National Technical Manager on findings relating to possible product faults and failures
• Monthly report to the Branch Manager on activities.
• to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.