Technical Sales Representative - Consumer Care at Omnia (Pty) LTD

Overview

• Responsible for resolving customer issues aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy. Customer needs clarification, consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. 

Qualifications

•  University Degree 

Experience

• Minimum 5 years’ experience 

Duties

• Identify customer problems leveraging your technical know-how in Consumer Care. Clarify by asking the customer questions and establishing what the customer presumes his/her ideal situation when the problem is resolved. If unsure, note the customer issues and revert to the customer after engaging with product specialist to ensure a suitable solution/ offering. 
• Use the information gathered from the customer to enable the technical support team to assist in developing the solution for the customer. 
• Consider the value-added solutions/offering when giving a customer an offer. i.e., giving less priority to traded solutions. 
• Leverage the company’s intellectual property/trade secrets for margin/value extraction on customer offerings. 
• Always priorities the specialty solutions, i.e., not commoditised solutions, when giving the customers offers to ensure business competitiveness and sustainability. 
• Compile the budget (volumes, sales and gross profit and the margins) opposite the business strategy. Device activities that will enable meeting the budget. 
• Develop a sales strategy that will ensure budget targets are met (volume, sales, gross profit and margins). 
• Ensure a steady pipeline of business development opportunities are closed off.