Technical Consultant at Discovery Limited

Discovery Business Insurance is the Commercial Insurance offering of Discovery Insure launched in 2018. Discovery Insure is committed to creating a nation of great drivers. Our commitment is backed up by our innovation and a driving program that really works. Discovery Business insurance has unique business attributes as well as an innovative and compelling business insurance solution and are looking for industry experts to be part of a dynamic team.

Discovery Insure is an environment of individuals who are committed to dazzling clients, innovation and great people.

Key Purpose

• To evaluate and underwrite risks in the new and existing business stages, in line with Insure business goals and underwriting philosophy.
• To mentor and coach DBI Operational Consultants.
• To ensure effective communication & process implementation of Risk Engineering and Technical Underwriting outcomes.
• To assist with auditing the technical aspects of new business quotes issued and to ensure compliance with mandates and underwriting documents including binder brokers
• To assist with monitoring of Binder Brokers, ensuring that they operate in line with mandates issued
• Monitor Technical and binder referral boxes and respond to referrals

Areas of responsibility may include but are not limited to

• Adherence to role Mandates, Reinsurance, risk and compliance requirements.
• Review new business referrals in line with mandate.
• Adhering to Risk Management (underwriting) rules, rating, and insurance laws and regulations.
• Make decisions regarding the acceptance, price and policy terms and conditions that are consistent with business, in line with mandate.
• Communication of, tracking and policy updates relating to but not limited to Risk Reduction Requirements, Multi-Claimants and Going off Risk cases, contributing to, and ensuring a profitable loss ratio.
• To monitor, document and drive take on process of all binder opportunities
• Identifies underwriting concerns and suggest possible solutions.
• Manage and resolve queries received from various stakeholders including doing the necessary follow up work.
• Develop and maintain effective working relationships with internal and external customers. Communicates openly and within the required SLA.
• Mentor and coach DBI Operational Consultants based on referrals/ identifying training needs.
• Perform quality assessments on new business and existing plans, based on DBI Operational Consultants workflow.
• Conduct audits on specific policies, based on criteria as defined by Business and Technical Underwriting i.e. vehicle only risk and adherence to VDB requirements, high vehicle value policies & adherence to tracking device requirements etc.
• Underwriting of risk with validation triggers in line with mandate.
• Completion, compiling and monitoring of daily, weekly and monthly reports reflecting volumes, SLA, exceptions etc.

Skills

• Strong customer service focus.
• Excellent relationship building skills.
• Excellent verbal and written communication skills with an ability to influence, convince and negotiate effectively.
• Conflict handling skills.
• Analytical and attentive to details.
• Resourceful problem solver.
• Systematic and organised with an ability to plan and prioritise effectively.
• Resilient, with an ability to work under pressure and adapt to change.
• Good team player.
• Innovative mind.
• Results and deadline driven.
• Quick learner.

Knowledge

• Technical knowledge and understanding of Commercial short term insurance
• Knowledge of risk engineering processes and impact of risk improvement actions
• Broker knowledge and understanding
• Portfolio management
• Discovery Business Insure product
• Discovery Business Insure internal systems & processes
• Microsoft Office at intermediate level
• Ability to work within a workflow environment

Education and Experience

Education

• Matric
• Full FAIS qualification (150 Credits)
• Associateship (AIISA) through the IISA (advantageous)
• RE

Minimum Experience

• 5 to 10 years in Technical Underwriting environment
• Exposure to risk engineering preferable