Tech Officer: Monitoring & Surveillance (Western Cape, Bellville) at BCX

Core Description

• To provide 1st and 2nd level Monitoring & Surveillance Systems Operator support to various stakeholders internal & external to BCX including Networks, SAP and Server support

Key Deliverables / Primary Functions

• Monitor Network and Server health.
• Conducting support to all store upon ticket generation via auto-log and customer contact centre.  Timeous escalations of anomalies experienced on each shift.
• Respond to client enquiries and escalate problems that cannot be resolved.
• Resolve escalate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
• An understanding of SLA requirements
• Take cognisance of industry compliance requirements
• Be aware of changes implemented in the client’s environment and report thereof.
• Adhere to company and client’s policies, procedures, and governance

Core Functional Skills & Knowledge

• Attention to detail
• EMS (Enterprise Monitoring Systems) 
• Cisco, Linux, SAP and I-direct systems skills
• Networking, Server and SAP skills
• System and batch monitoring

Core Behavioural Competencies

• Culture Match
• Job Match
• Deciding & Initiating Action
• Adhering to principles and values
• Analysing
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Applying expertise & Technology

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

• Relevant IT certification

Experience

• 2 years’ experience in Monitoring & Surveillance Systems solutions specifically in monitoring with EMS and SAP BI, ERP, CRM.

Certifications

• A+
• N+
• CCNA