Tech Officer: Customer Services and Engagement - Assurance at Telkom

Core Description    
To be a ONE Stop service assurance centre for all Openserve Products and Services to ensure a continuous data transfer service. All products and services should be handled within SLA. Maintain a high quality of Service to ensure Openserve meets the KPI targets and customer satisfaction expectancy and improve quality of service by performing fault trend analysis.
Competencies    
Functional Knowledge
• Optic Fibre Technology
• Electro Acoustic
• Telecommunication Technologies
• Statistical Techniques
• Telecom Protocols
• Electronic Components
• Computer Applications
• Radio Frequency Technologies
• Time and Frequency Technologies

Functional Skills
• Measurement Techniques
• Interpersonal
• Planning
• Analytical
• Organizing Techniques
• Computer Literacy

Attitudes/ Leadership Behaviour
• Patient
• Dedicated
• Honesty
• Team Player
• Meticulous
Job Responsibilities    
1. Accepted Trouble Tickets and Events
2. Performed tests on all Openserve supported products and services
3. Provided Technical Support on all Openserve supported Products and Services
4. Tracked Trouble Tickets and Events
5. Conducted activity management
Required Certification    
None.
Qualifications    
Relevant 3 years National Diploma (N6, T3 or S4) (at least NQF level 6)
Experience    
2 Years relevant experience (electronic communication) [Internal]
Special Requirements    
• Valid driver's license.
• Be prepared to work overtime.
Comments    
The Company adopted a hybrid operating model whereby employees will have two registered workplace locations. This job is identified to be performed from home therefore the home-based office location is the primary workplace and the official office-based location is the secondary workplace