Team Leader Disability Claims Assessment (WC - Bellville) at Sanlam Group

What will you do?
Key responsibilities:

Manage daily operations 

• Checking and signoff of all claims, letters, journals & other work items. 
• Checking quality of completed work and monthly reporting on errors made. 
• Effective management of the ‘day to day workflow of the team. 
• Effective management of incoming post and the distribution thereof. 
• Effective management of all critical post on a daily basis. 
• Effective management of “ad hoc” requests by clients or management. 
• Effective supervision of team in general. 
• Handling problems and high-level enquiries with regards to claims and risk products. 
• Support team with difficult queries, tasks and complex benefit calculations. 
• Provide professional support to both internal & external clients. 
• Ensure that the completed claim documentation meets the required audit standards, and complies with Legislation. 
• Provide in-put to team’s CPA reports and discussions. 

 
Getting Results through others 

• Promote a high standard of internal & external client service. 
• Ensure that SLAs are met at all times. 
• Assist team members in their training & development needs. 
• Assist in performance & individual development plans. 
• Share own experience and transfer skills & knowledge with team. 
• Mentoring & coaching of team so that they can perform to their full potential. 
• Ensure achievement of set goals. 
• Facilitate continuous improvements to ensure operational efficiency. 
• Deliver, maintain and enhance work standards in terms of quality and quantity. 
• Accountable for team’s time, tasks and outputs. 
• Create a positive work environment & ensure that all team members perform in accordance with the company Values. 

 
Ensure great customer service 

• Ensure that your team is highly service orientated and responsive to client needs. 
• Accountable for service delivery through own efforts and efforts of others. 

Create a climate of optimal performance 

• Manage interpersonal relationships and optimize diversity and synergies with other stakeholders and teams in SGR and the broader business environment. 
• Develop skills and competencies of staff though knowledge sharing and coaching. 

What will make you successful in this role?

• Matric with Mathematics and/or Accounting.
• 3 or more years’ experience in a Group Risk: Disability Claim administration environment will be a requirement
• Previous team leader experience will be an advantage.

Knowledge and Skills

• Sound knowledge of disability claim processes and procedures.
• Sound knowledge of products, processes, and services of Sanlam Employee Benefits.
• Computer literacy (MS Office suite).
• Understanding of rules and policy regulations with regards to schemes and funds.
• Technical knowledge of SGR environment (Risk) is a requirement.
• Knowledge of Sanlam’s Risk Business processes (Death, Disability, Tenders, Revisions, Scheme Implementation, Medical Underwriting and general Administration).
• Reporting

Personal Qualities

• Excellent planning and organizational skills
• Excellent communication skills (verbal & written)
• Excellent problem solving, numerical and analytical skills
• Sound problem solving and decision making skills
• Sense of accuracy
• Strong leadership characteristics
• Client Service Orientated
• Action & Result Orientated
• Goal Driven
• Must be able to work under pressure
• Must be able to delegate
• Adaptability

Core Competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.