Team Lead: Operational Readiness at Liberty Group South Africa

Purpose

• As a Team Lead in Operational Readiness your primary responsibility is to add a layer of quality assurance to all system changes, as OR is an integral part of Always On, Always Available and Always Secure initiatives.
• Responsible for ensuring that the Managed Service Operations Centre is running to ITIL standards and delivering to the highest customer service standards at all times.

Key Responsibilities

• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Manage, build and maintain a holistic view of the systems, processes, information and IT assets as it relates to hosted systems and infrastructure.
• Actively participate in and take responsibility for the areas reporting into this position in reference to the development, implementation, and monitoring of the Operational and Strategic Plan goals and objectives.

Additional Key Responsibilities

• Understand the interdependence and integration of different systems and related processes to make informed improvement recommendations.
• Partner the IT team regularly to review and revise technical infrastructure required to support cloud tools.
• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
• Contribute positively to human capability improvement, related to knowledge optimisation and  associated with area of specialisation.
• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Minimum Experience

• Minimum of 5 years' experience as a Team Leader.
• 5 years of experience performing Operational Readiness activities.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Knowledge of Infrastructure and application landscapes.
• Experience in lean Agile ways of working and Cloud - Azure and AWS Architecture Frameworks and Best Practices: Cloud Cost Optimization Fin Ops Cloud Dev Ops Technology & Tools) and Agile Delivery.
• Experience in developing measures to ensure that data and information systems comply with legislative requirements and regulations, and third party guidelines.

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Business, Commerce, and Management Studies.
• ITIL & Cobit certification as per Cloud and Infrastructure requirements.
• Cloud Fundamentals certifications.