Survey Assistant at Engen

What You'll Have Done Before:

Baseline

• Grade 12/Matric or NQF Level 4
• Advanced Microsoft Excel
• 1-2 Years Customer Experience
• 1 Year Data Analysis Experience
• Awareness of Industry, Business Trends & Issue, processes & outcomes and how they impact on customer & business results

Long Description

Advantageous

• Diploma/Degree

What You'll be doing:

Business Communication

• Liaise with business/ TL to ensure a thorough understanding of project
• Decipher customer requirements in order to ascertain reporting requirements
• Communication/reporting to survey TL

Surveys

• Draft Surveys ensuring no ambiguity in phrasing
• Survey preparation from word documents into Online Survey Monkey (survey tool) format
• Survey CSI
• Long Description

Reports

• Compiles reports. Translates feedback from the survey tool into excel spreadsheets
• Generates relevant data and reports within non-negotiable deadlines.

Data Analysis

• Analyses survey scores/ results /trends and makes recommendations from the findings.
• Prepares feedback presentations

Talent Management:

• Survey Agent performance data collation