Site HR Ops Coordinator at DHL Supply Chain

Job Purpose 

• Co-ordinating the HR needs of an organisation, including the designation of work, employee selection, training and development, rewards, performance assessment and union management relations.  Provide specialised services to staff members, and line managers by supporting the processes and systems related to HR management and practices in the following clusters; Recruitment, Industrial Relations, HR Systems, Policies and Procedures, Learning and Development.

Key areas of responsibility include:

•  Perform HR and training related administrative functions.
•  Ensure all relevant documentation are received by your Superior timeously and accurately (i.e. leave , overtime etc).
•  Ensure HR documentation is provided timeously in order to maintain records accurately (i.e.. Payroll, terminations, recruitment, performance management, AWOL, IOD).
•  Obtain necessary signatures for all documentation.
•  Update and maintain weekly and monthly KPI’s. 
•  Maintain proper filing system.
•  Assist with absenteeism management.
•  Liaise with training in assisting with any training needs (i.e. KPI' s record keeping, monitoring etc).
•  Responsible for ensuring accurate HR KPI control.
•  Maintain internal records and statistics relating to the area of your field.
•  Understanding of Road Freight Bargaining Council.
•  Ensure all your work is done according to relevant procedures at all times.
•  Elevate problems or queries to your line for resolution.
•  Any other reasonable and executable tasks within your vocational ability, assigned by the supervisor.
•  Planning and organising for work, people, and HR Management.
•  People acquisition and development utilisation.  Recruitment and selection, orientation, job analysis, training, and development.
•  Administration and co-ordination of performance management.
•  Contribute to the establishment and improvement of labour and employee relations; Union negotiations, disciplinary and grievance procedure.
•  Administration of policies and procedures.
•  Maintain and handle administration related to people processes, HR information systems, compensation.
•  Participate in the implementation and utilisation of equity related processes.
•  Manage and administrate the conditions of employment; Absenteeism, Leave, Educational assistance, etc.
•  Assist in the management and control of the Labour Broker staff.
•  Assist in the management and control of Overtime.

Qualifications/requirements

•  Professional HR Qualification.
•  Experience in a Warehousing / Logistics environment.
•  Experience in Supply Chain HR.
•  Communication and Numeracy at NQF Level 4.
•  Computer Literacy.
•  3 years in HR Generalist Role.
•  Training & Development (Skills Development).
•  Induction.
•  Administration Skills    .
•  Communication Skills.
•  Logical Thinking.
•  Socially Confident.
•  Attention to detail.
•  Decisiveness.
•  Interpersonal Skills.
•  Sound Recruitment Knowledge.
•  Effective HR communication - update communication zones with all relevant HR information and activities.
•  Compliance to SDH processes.
•  Provide support to the Line Managers and Site Leadership Team regarding EOS (MATT Administration / Update, Survey Administration, EOS Process).
•  IT literate; word, excel and PowerPoint.
•  Assist with death and disability claims - prepare and submit all necessary paperwork and do follow-ups.
•  Very good knowledge of IR i.e., Disciplinary hearings, conciliations, arbitrations, Union interaction.
•  Effective management in a diverse geographic and multi-cultural environment.

Competencies & Skills

•  Maintains effective relationships with customers.
•  Develops and delivers high quality / innovative products, services, or solutions.
•  Focuses on customer needs and gains their commitment.
•  Gains management / colleague support to meet customer needs.
•  Ensures strategies / plans are aligned and reflect others’ views.
•  Develops strategies / plans aligned to broader organizational strategy.
•  Communicates strategy.
•  Establishes clear, challenging, and achievable objectives.
•  Aligns resources and the organization within own area of responsibility to achieve objectives.
•  Regularly reviews and communicates progress against objectives and adjusts as needed.
•  Champions continuous improvement and innovation.
•  Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
•  Provides employees, colleagues, and business partners with candid and regular feedback.
•  Provides employees with development opportunities.
•  Supports employees with career opportunities.
•  Inspires others to develop themselves.
•  Conveys a clear sense of personal goals and values.
•  Actively seeks feedback to improve performance.
•  Develops new skills and modifies behaviours based on feedback.
•  Takes personal responsibility for career and development.