ServiceNow Applications Service Domain Lead at Aspen Pharma Group

POSITION OVERVIEW

• ServiceNow Applications Service Domain Lead plays a lead role in the delivery of ServiceNow implementation projects and driving strategic transformational change of IT solution deployment, IT operations management and IT business management processes. The Domain Lead is responsible for the overall design of a large-scale enterprise digital transformation using best practice principles in ServiceNow, in addition to creating a technical platform. Responsible for the architecture and drive implementation/integration of the product. Responsible and knowledge for the overall architecture, design, implementation, validation, and integrity of the application is critical. 

ROLE PURPOSE

• Strategic, Tactical and Operational role accountable for the design and communication of high-level structures to enable and guide the design and development of integrated solutions that meet current and future business needs. Not limited to technology components of the Application, the role is responsible for defining ServiceNow E2E processes of various modules in ServiceNow, solution architecture encompassing changes to services, process, organization, and operating models. The provision of comprehensive guidance on the development of, and modifications to ServiceNow modules, Application configuration, and workflow configuration ensuring consideration to the relevant architectures, strategies, policies, standards and practices (including security) and that existing and planned solution components remain compatible and validated. 

RESPONSIBILITIES

• Leads the development of solution architectures in specific business, infrastructure, or functional areas on a portfolio of applications. 
• Lead domain, architecture, and technical aspects of projects and operational activities for ServiceNow and a Portfolio of applications responsible for. 
• Provide strategic recommendation around technical best practices and industry trends on ServiceNow for Life Science Industry. 
• Ensures that appropriate tools and methods are available, understood and employed in architecture development. 
• Engage with the Aspen Business Units to position ServiceNow as the digital transformation platform standard, integrated with their core applications.
• Establish and manage a technical governance.
• Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform
• Within a change programme, leads the preparation of technical plans and, in liaison with business assurance and project staff, ensures that appropriate technical resources are made available. 
• Provides advice on technical aspects of solution development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards, and practices (including security) are applied correctly.
• Defines systems development projects which support the organization’s objectives and plans. 
• Takes full responsibility for business analysis within the application area of the organisation where the advice given, and decisions made will have a measurable impact on the profitability or effectiveness of the organisation. 
• Leads the selection of appropriate business analysis methods, tools, techniques, selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. 
• Participate in the design authority meetings to review technical solutions and approve them in the ServiceNow landscape. 
• Develop system documentation, including process flows, SOP’s, and design standards. 
• Establishes the contribution that technology can make to business objectives, defining strategies, validating, and justifying business needs, conducting feasibility studies, producing high-level and detailed business models, preparing business cases, overseeing development and implementation of solutions, considering the implications of change on the organisation and all stakeholders. 
• Guides senior management towards accepting change brought about through process and organisational change.
• Keep check of instance performance and purpose improvement to improve end-user experience

Requirements

EDUCATIONAL QUALIFICATIONS AND EXPERIENCE:

• B. Com / BSc Computer Science degree or equivalent work experience
•  Current industry certification in architecture (i.e., TOGAF, GxP, ISO 9000)
• Business Process Management Methodology (i.e., BPM, SDLC, ITIL, DevOps, Agile, COBIT)
• ServiceNow – Certified System Administrator (CSA)
• ServiceNow – Certified Implementation Specialist
• ServiceNow Platform Architect
• 10+ years’ experience of managing relationships with internal business customers
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture
• Experience and sound knowledge of Business processes, best practises in solution delivery, auditing and assurance practices and improvement practices•
• 10+ years’ experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organisation
• 7 to 10+ years’ experience in ServiceNow from a plan, build and run perspective and QMS systems. 
• Consultancy experience will be advantageous
• Strong analytical skills, communication, and presentation skills
• Ability to manage customer and stakeholder expectations
• Have the drive and determination to learn and continuously share your knowledge with others

WORK-SPECIFIC SKILLS & EXPOSURE:

• 10+ years’ experience leading and influencing customers and matching needs to solutions
• 8+ years’ experience in solution architecture development and management

SKILLS AND ATTRIBUTES:

• Innovation
• Visioning
• Strategic planning
• Global thinking
• Entrepreneurial thinking
• Teamwork, Initiative
• Results oriented
• Systems thinking
• Focused
• Problem-solving
• Good judgment
• Responsibility and accountability
• Cooperation
• Proactive
• Resilience
• Active listening G
• Presentation skills
• Meeting facilitation
• Organisational awareness
• Influence skills
• Good judgment and approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.