Service Manager at The Talent Expert

What you’ll be doing (and why you’ll enjoy it)

• As the Service Manager for the Gauteng region, you’ll be at the forefront of our client’s service operations, leading a dedicated team of service technicians and support staff. You’ll oversee daily operations, ensuring efficient and effective service delivery, and develop strategies to meet customer needs and achieve company objectives. Your role will involve managing service contracts, providing technical support, and maintaining strong relationships with key clients. You’ll also be responsible for monitoring service KPIs, conducting performance reviews, and implementing continuous improvements to enhance service quality and response times. This is your chance to make a significant impact and drive service excellence in a leading industry company.

Where you’ll be doing it

• Our client is a renowned international provider of material handling and intralogistics solutions, celebrated for its innovative technology and unwavering commitment to customer satisfaction. With a strong presence in South Africa, particularly in the Gauteng region, this company is dedicated to delivering exceptional service and support. This intralogistics organization prides itself on fostering a collaborative and forward-thinking culture thanks to its European roots, providing ample opportunities for professional growth and development. You’ll be joining a team that values excellence, innovation, and customer-centricity.

What you’ll need

• To be successful in this role, you’ll need a minimum of 5 years of experience in the materials handling industry, focusing on service and contract management. A technical trade qualification as a technician or mechanic is required along with proven leadership experience in a service-oriented environment. You should have strong technical knowledge of material handling equipment and systems, coupled with excellent customer service and relationship management skills. You must be proficient in MS Office and service management software, able to manage multiple priorities, and possess strong problem-solving abilities. A valid driver’s license and willingness to travel within the Gauteng region are also necessary.

What you’ll get

• In return for your dedication and loyalty, you’ll receive a competitive salary package, including benefits such as medical aid, pension, and travel allowance. You’ll have the opportunity to work with a leading company in the industry, renowned for its innovative solutions and commitment to excellence. This role offers a dynamic and supportive work environment, with opportunities for career advancement and professional development.