Service Manager M/F at CFAO

Minimum Requirements:

To qualify for an opportunity the following is essential:

• Grade12 / Equivalent.
• Clean criminal record
• Excellent Technical, Admin skills
• Customer Relations knowledge
• Experience in the Motor Industry.
• Qualified Master Service Advisor.
• Must have operation experience of a minimum of 1000 hours per month. 
• Applied acumen for environmental and Health and Safety in the workplace. 
• An understanding of Ombudsman Cases and RMI complaints.

Profil Request :

Duties will include

• To exuberate Retail, Detail, Energy and Presence in the Service Department.
• Ensure the four business pillars are maintained - Client, Manufacturer, Customer and Staff.
• To achieve budgeted figures.
• Effective management of cash outstanding.
• Supervise service center personnel.
• Satisfy, meet and exceed customer needs by maintaining efficient and speedy repairs and service.
• Ensure maximum efficiency with regards to hours worked versus hours sold.
• To ensure maximum labour sales with regards to hours worked.
• Effective managing and monitoring of carry overs.
• Satisfactory CE levels are achieved.
• Attend to and satisfactorily resolve customer queries in the required time.
• Contact existing and potential customers to obtain additional business.
• Assist fleet owners with technical advice.
• Analyze sales reports and trade summaries according to budget and take corrective action where necessary.
• Liaise with admin regarding staff requirements and ensure that all documentation is completed, updated and submitted for processing.
• Maintain morale of staff and counsel where necessary.
• Maintain discipline amongst workshop staff.
• Maintain high standards in the application of the Recognition Agreement and Industrial Relations requirements.
• Maintain a safe and clean working environment according to factory standards.  Abide by OHS rules.
• Maintain factory standards in special tool store.
• Liaise with key staff to ensure that deadlines are adhered to.
• Ensure that all work is carried out according to the franchise standards.
• Ensure that all costing and claims are correct and timeous.
• Ensure effective control procedures are applied to all vehicles booked in.
• Ensure that no vehicle leaves the workshop without payment.
• Maintain a high standard of housekeeping.
• Ensure the tools and equipment are kept in good working order.
• Analyze come backs, discuss with the productive staff responsible and institute/introduce effective remedial action.
• Liaise with parts department regarding outstanding parts on order.
• Ensure that the responsible person contact the customers with regards to parts that was ordered and arrived.
• Ensure that warranty claim parts are returned to warranty store.
• Minimize unproductive time.
• Control issuing of consumable materials.
• Maintain and update technical knowledge and skills.
• Ensure timeous oil dips with reports.
• Ensure that all the required Manufacturer’s reporting is done timeously.
• Carry out additional duties from time to time at the discretion of management.
• Adhere to all CSDP Programs.
• Obtain and maintain the Customer Experience scoreboard according to the Manufacturer’s targets of 90%.
• Obtain OEM Program Criteria to ensure dealership Financial Award.
• Ensure regular meetings are held with staff, including filed minutes.