Service Manager at GEA Group

Your responsibilities and tasks:

• Ensuring that all quotations are done as per GEA standards and as per agreed margins
• Ensuring that all procurement is done in accordance with the ERP system requirements.
• Ensuring that all job files are maintained as per GEA standards
• Ensuring that all WIP is kept up to date and as per GEA standards.
• Ensuring that all invoicing is done in accordance with ERP system and on time.
• Ensuring that all aspects of human resource management is implemented and managed – leave, sick     leave, social welfare, office facilities, employment contracts, etc
• Ensure that all local banking, leases, expense sheets, etc. are maintained and managed.
• Ensuring that all overheads are managed and documented as per GEA standards
• Develop and maintain branch facilities to support service business
• HSE implementation and enforcement.
• Ensure that technicians receive adequate training and expose to Group know how.

Business Development actions:

• Create (from historic data) customer database and add to this, using MI as the source. 
• Identify all current and potential customers within your area of responsibility across the whole of GEA’s product portfolio.
• Provide Market Intelligence in area of responsibility related to all GEA Product Groups
• Obtain Install Bases per Product Group from Service Sales, Equipment Sales & Solution Sales and develop further
• Obtain Potential Income per model from Service Sales
• Identify & Calculate Service Opportunity in region
• Calculate Share of Wallet per country in within your area of responsibility
• Monetary (Actual)
• Unitary (Actual Units)
• Identify Training Requirements – Develop training gap using provided documents
• Create Parts Coverage in conjunction with Supply Chain for area covering:
• Critical Spares
• Service Spares
• Compile Strategy to target Identified Opportunity
• Target Customers based on revenue potential & strategic importance
• Compile Implementation plan with clear actions, dates, and responsible personnel
• Identify Competitors & Market Share

Your profile and qualifications:

• Strong understanding of the Ammonia refrigeration process and the associated engineering.
• Minimum work experience of 2-3 years in project sales and/or execution.
• Ability to select equipment and to do basic design checks.
• A strong knowledge of the OHS Act and experience with site safety files
• Knowledge of SANS 10147 advantages
• English and Afrikaans (proficient),
• Good negotiation skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to formalize detailed business letters and documents
• Very good communication skills
• Strong customer orientation with the focus on service delivery
• Ability to engage with customers at different levelsStrong computer and communication skills (Microsoft excel, Microsoft project, AutoCAD etc)