Service Coordinator, Sub Sahara Africa at Hach

In this role, you will:

• Schedule site work & workshop in collaboration with Service Manager.
• Develop and implement monthly/yearly departmental goals. 
• Provide the clients with timely responses to requests, maintain and update client database. 
• Ensure follow-up and scheduling calls are being made on time.
• Address any customer queries in a professional and timely manner via phone and emails.
• Prepare & submit quotations to customers.
• Handle Service Contract renewals administration.

Are you qualified?

The ideal candidate will have the following qualifications, experience, and background to perform effectively in the role:

• Bachelor’s degree in business administration, Business Management, or a related field 
• 2-3 years of experience as a Customer Service Coordinator, Customer Service Consultant, Customer Service Representative or a similar role in the Customer Service department 
• Excellent written and verbal communication skills. 
• Familiarity with Oracle, Microsoft Office (advanced Excel skills a definite plus), Service Max and Salesforce.
• Knowledge of the industry norms and practices 
• Good time management, organizational skills, strong analytical and problem-solving abilities 
• Having an eye for detail.