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KCS provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in the distributive trades that stretches over 40 years, our wide range of clients includes wholesalers, d...
About the job
The Senior Technical Services Consultant is responsible for implementing new products and services, decommissioning retired systems, supporting core infrastructure in all of Kerridge CS’s Data Centres as well as on customer premises where applicable, ensuring that they continue to offer the best value and service levels to KCS clients.
Also responsible for resolving incidents and service requests assigned from other teams, providing an escalation function to other teams within the business, ensuring maximum availability of service to our customers and working with account managers and sales teams in a pre-sales capacity.
You will work in collaboration with peers across the Global organisation to adopt and implement the standards and processes necessary to deliver the best in class service our customers expect, meeting or exceeding contracted SLAs and targets.
Key Responsibilities
Key Requirements
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