Senior Specialist - Technical Product Design Technology Information at MTN

JOB DESCRIPTION
Mission/ Core purpose of the Job

• To provide technical expertise in the development of enterprise related products in line with the set B2B Technology Centre of Excellence (CoE) business strategy. Serve as the interface between customer-facing commercial business units and the various underlying technical areas, for the provision of solutions and strategic direction regarding products and services. To conduct research for new products, product enhancements, and product redesigns. Evaluate the potential and practicality of products in development to plan and accomplish the set business goals.

RESPONSIBILITIES
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

Strategy Planning

• Assist in finding innovative new enterprise initiatives and capitalise on opportunities.
• Contribute to the development of business cases for all Technical Product Design projects in the Enterprise related domains.

Planning and Delivery

• Understand customer needs to design and fine-tune products accordingly.
• Develop technical specifications to ensure that user and functional requirements are met.
• Evaluate product performance and design enhancements to continually improve usage and performance.
• Contribute to the integration of enterprise technical products designs with the relevant infrastructure and technology systems.
• Identify trends and patterns pertaining to customer requests and needs to continually develop new products and services and improve all aspects of service delivery.
• Apply best practice, continuous improvement and innovation at process and procedure level to the enterprise technical products solution design.
• Consider the impact of technical product design solutions on other areas of the business, as well as the interdependency of units and domains under the Enterprise CoE.
• Compile various types of detailed reports such as functional, strategic, high-level, and periodical progress updates aimed at a wide range of audience (e.g. organisational executives, customers, etc.) in the form of consolidated solution documents, costing, and timelines.
• Conduct data analysis and reporting on product performance including uptake and revenue.
• Survey local conditions, as well as competitor activity, and provide constant updated competitor analysis and insights around Enterprise technical product design.
• Analyse new technology trends and innovations and assess their fit into the MTN organisational goals.
• Participate in opportunities to grow knowledge of industry practices relevant to technical product design, process improvement, and innovation.
• Build and maintain relationships with all internal and external stakeholders.

Programme Management and Project Delivery

• Contribute to the implementation, tracking, monitoring, and compliance of projects.
• Input into project planning and management to meet defined timelines, functional scope, and quality standards.
• Adhere to policy and procedures during the implementation of projects.
• Participate in the effective implementation of the integrated project management model.
• Report on the progress of projects against the set timelines and objectives.

Governance and Risk Management

• Strictly follow relevant policies and procedures.
• Act in accordance with the Delegation of Authority.

QUALIFICATIONS

• Job Requirements (Education, Experience, and Competencies)

Education:

• Minimum of 3-year tertiary degree in Engineering, IT, or B.COM.
• An MBA or post graduate degree is advantageous.

Experience:

• A minimum of 5 years’ experience in Product Development, Telecommunications, Business Analysis, Software Development, Project Management or Internet of Things.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
• Worked across diverse cultures and geographies.

Competencies:

Head - Big Picture Focus (20)

• Conceptual Thinker - Executes tactical plans to achieve strategic requirements.
• Problem Solver - Has the mental agility to identify and solve relevant business challenges.
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement.

Heart – Emotionally Intelligent (30)

• Culture and Change Champion - Role models practices by living the MTN values and vital behaviours for others to follow.
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential.
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation.

Hands – Results Focused (40)

• Results Achiever - Produces sustainable business results.
• Operationally Astute - Sets priorities, plans, organises and co-ordinates the work of others.