Senior SAP FICO Support Specialist - JHB at Glencore

QUALIFICATION & SKILL REQUIREMENTS:

Minimum Qualifications:

• Matric – National Senior Certificate
• Preferred Accounting or IT Degree or Diploma equivalent
• SAP Certified
• S/4 Hana Experience 

Competencies:

• Strong problem solving and decisionmaking skills. 
• Ability to absorb and work under pressure.
• Good organisation and coordination skills required.
• Strong oral and written communication skills and the ability to collaborate effectively with multiple stakeholders across the organisation at all levels.
• Ability to adapt to change.
• An analytical perception, a structured way of working and an ability to get things done.
• Strong experience in both support and implementation environments
• Strong client relationship skills with a demonstrated ability to communicate effectively, both verbally and written.
• Ability to work under pressure of tight project deadlines.
• Strong functional/ technical knowledge across the Financial Stream
• Technical: Expert level to guide, develop and influence practice in SAP and S/4 HANA implementations and developments. Requires detailed knowledge of principles and concepts in own area and limited knowledge of related functions.
• Leadership: To make a strategic contribution by identifying gaps and issues to provide solutions. Strong experience in both support and implementation environments
• Exceptional understanding of accounting, controlling and finance processes
• Knowledge of IFRS accounting standards
• Confidence and ability to make recommendations for selection of appropriate SAP business processes.
• Mining business implementation of SAP
• High standard of teamwork
• Crosscultural Communication skills

Work Experience:

• 10 years of SAP experience plus at least 5 full cycle implementations
• S/4 Hana Experience 
• Demonstrated written and oral English language proficiency. Other languages are an advantage, such as French and Spanish

 GENERAL ACCOUNTABILITY:

• Financial Perspective
• Project and Support Tracking and Reporting on deviations.
• Project and Support Risk and Issues Management
• Logistics and planning coordination.
• Operational Perspective
• Design, implement and maintain SAP FICO modules using best practices.
• Act as the subject matter expert for SAP FICO concepts
• Provide second and third level support in SAP FICO area to Site Super User and End Users – financial processes and integration to/from Finance in SAP and Master Data.
• Identify gaps and issues and assist with solutions.
• Determine complex business requirements (e.g., Functional and Technical, information needs, business processes) through informationgathering sessions.
• Analyse information gathered, document business requirements and map to SAP business processes.
• Configure FICO solutions – Financial Accounting, AP, AR, Fixed Assets, Cost and Profit Center accounting.
• Functionality testing: knowledge of, and ability to use, testing methodologies, processes, and tools, including unit, integration, system, regression, and dry run testing.
• Coordinate execution of project and support tasks in functional area.
• Provide support for business applications or infrastructure to maintain productivity level.
• Identify gaps, issues, and work around solutions.
• Involved in ongoing SAP global rollout.
• Validate the report requirements.
• Collaborate closely with Business decision makers and End Users.
• Lead and provide Level 3 support to site super users and end users as required.
• Provide support to the site finance teams to ensure delivery against performance targets.
• Perform system changes and configuration.
• Ensure PM and support documentation are kept up to date.
• Maintain SAP copper documentation and templates and provide to template owners.
• Business user training – refresh business user training at least once in 6 months
• Provide ad hoc informal training and upskilling to SMEs on relevant awareness requirements. 
• Collate and report on Comprehensive Incident management details.
• Analyze and implement Process improvements as required.
• SAP System monitoring related to Business Processes
• Provide and implement SAP FICO bug fix solutions. 
• Collaborate and engage with global business process owners.
• Execute and implement systems upgrades.
• Provide support to Master Data Governance (MDG)
• Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
• Clear and concise communication with the Regional Financial Controller to ensure there is thorough understanding of the expectations.
• Own master data – be part of MDG program. Review quality data time to time.
• Be informed of recent developments in the field of SAP FICO and ensure they are reviewed/adopted by the organization.
• Collaborate with business decision makers and end users on queries and problem resolution.