Senior Marine Rep / Operations Manager - Richards Bay at GAC Group

Job Description

• Perform the duties of an Operations Manager and Marine Representative.
• Oversee the complete operation and ensure the smooth running of the office with all deadlines and targets met.
• Assist with the sales and business development of the office to ensure steady growth. This will require international travel to visit clients, as and when required.
• Keep abreast of current industry trends, including changes in the Port of Durban.
• Maintain contact with industry role-players and identify possible business opportunities for Management follow-up.
• Assist with checking final Disbursement Accounts and ensure processed targets are achieved.
• Manage and monitor the debtors list on an ongoing basis and pursue outstanding amounts for prompt settlement.
• Assist with the preparation of enquiry replies, proforma disbursements and ensure correct tariffs are used.
• Attend vessels on board where required and represent GAC to the best of your ability.
• Regular and prompt daily communication daily to clients, vessels, local authorities and service providers.
• Ensure that all relevant Group IT applications are fully utilised.
• Assist fellow Operations staff wherever required.
• Maintain the highest standard of service, including timely completion of all required documentation and responsibilities as per job description.

Job requirements

• International marketing trips to see coal clients.
• Relevant experience with an in-depth knowledge of port and ship operations.
• Knowledge of handling cargo claims and strong expertise in handling coal vessels.
• Leadership and managerial skills.
• Customer service aptitude.
• Above average communication skills (written and verbal).
• Good inter-personal skills.
• Organisational ability to multi-task and prioritise.
• Good understanding of budget, profits & losses.
• Management reporting and decision-making skills.
• Ability to work under pressure.