Senior Key Account Manager (JB4597) at Kontak Recruitment

Minimum Requirements:

• Sales Diploma or Degree (preferred)
• 3 or more years of external sales experience
• Sales experience in selling services, concepts, or non-tangible concepts
• Own vehicle and a valid driver's license
• Strong communication and presentation skills
• Effective time management
• Problem-solving abilities to identify challenges and apply solutions
• Excellent comprehension skills
• Presentable appearance

Duties and Responsibilities:

• Identify target customers based on company specifications
• Conduct a thorough analysis of potential opportunities with prospective customers
• Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads
• Plan, develop and execute
• Call on prospects and conduct site audits to explore customer needs
• Deliver presentations
• Offer services and prepare comprehensive quotes, including service providers and on-site resources
• Prioritize necessary actions and submit quotations for approval
• Communicate quotations to customers
• Review Service Level Agreements and contract performance with customers
• Facilitate smooth handovers
• Investigate and address any deviations or customer dissatisfaction
• Prepare and submit daily reports on the CRM platform, covering activities, calls, meetings, quotes, new business, sales pipeline, and new site start-ups
• Attend and contribute to various meetings, including those with Finance, Regional Operations, and the Branch Manager
• Compile ad hoc reports as per company requirements
• Ensure compliance with relevant legal prescriptions and constraints
• Adhere to company policies and procedures
• Stay informed and up to date about and comply with the Department of Water and Sanitation, statutory, and legal requirements
• Prioritize safety, health, environmental, quality, and risk (SHEQR) considerations
• Contribute to team efforts by accomplishing related results as needed