Senior Administrator - Client Care at Momentum Metropolitan Holdings Limited

Role Purpose

To provide an effective and efficient service to clients andintermediaries by receiving, evaluating and responding to queriestimeously

Requirements

• Grade 12 (NQF Level 4)
• 4-6 Year's relevant experience
• Employee benefits experience is essential
• Extensive industry knowledge and product knowledge as well asrelevant legislation

Duties & Responsibilities

• Effective and prompt management of the team mailbox.
• Ensuring effective management of the Credit Control accounts forthe Retirement and Risk Book of Business of the team.
• Ensuring effective management of the risk claims accruals of theteam.
• In conjunction with the Administration Manager be accountable forthe preparation of the Quarterly Admin Reports.
• Taking ownership of queries and ensuring they are resolvedtimeously and effectively.
• Ensuring adherence to organisational best practice and legislativerequirements.
• Adhering to policies and procedures and taking corrective actionwhere necessary.
• Ensuring all risks are mitigated and escalated where necessary.
• Engaging in effective communication and delivering according toService Level Agreements and providing first time resolution.
• Maintaining a consistent service delivery to ensure client retentionand satisfaction.
• Supporting the Administration Manager and client centric model thatenables efficient and effective client service.
• Assist on the contact centre as the need arises.
• Resolve complaints effectively within specified time frames andrecommend corrective action to resolve the customer's complaint orquery.
• Assisting with claims and contribution cycles (recons) as the need arises.

Competencies

• Accountability
• Attention to detail
• Customer orientation
• Communication with impact
• Organisation and planning skills
• Team player
• Time management