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Lulalend is a FinTech company with a belief in the power of small business, making a difference, building a better solution and striving for excellence. We work hard to empower businesses across South Africa with the funds they need to grow. Lulalend offers small business funding of between R20 000 - R250 000 to businesses that have been in operation for at ...
WHAT WE DO
We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it!
Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.
Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.
WHY WE DO IT
We care about our family, our work, our community, our country.
We’re passionate about EMPOWERING EVERY SME TO SUCCEED.
And to do it, we’re BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.
Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.
So get curious.
Rise to the challenge.
Don’t settle for average.
Shoot for amazing.
We’re here to change the game, the norm, the world,
Because when we change something for the better, we change ourselves too.
You are.
We are.
Lula
OUR VALUES
Collaborative - we’re a clan and work together as a team, always towards a common goal
Committed - we’re accountable and follow through no matter the challenge
Curious - we look for better ways to do things and make a positive difference
Connected - we stay close to, learn from and look to understand each other and our customers
Compassionate - we go out of our way to care about our colleagues, our customers and our community
OVERALL PURPOSE
Lulalend is a start-up company focused on transforming small business lending through technology, data and design. Small business owners are the foundation for growth in our economy, and they deserve an easy and inspiring lending process.
We are looking for a highly motivated individual that will work closely with our Credit and Sales functions to develop a comprehensive approach to acquiring customers. Your work will not only encourage small business owners to apply for funding but ensure we attract strong applications to ensure a high conversion to approvals. You will be a driving force in helping Lulalend quickly scale.
Responsibilities will include:
Contacting clients to gather all the necessary information/documentation for the application to proceed to the next phase of the assessment, using outbound calls, Whatsapp and CRM channels
Effectively managing the Whatsapp and CRM channels to timeously communicate with clients and attend to all client expectations
Analysing applications in the first phase of the assessment and providing recommendations once outstanding documentation has been successfully loaded onto the platform
Have a high level understanding of industries trends in order to effectively present the Lulalend product offering to match the clients needs and in turn contribute to the successful conversion of an application
Effectively communicate customer needs and insights about their business operation to the wider Sales and Credit teams within the application assessment process
Have a high level understanding of the credit assessment process in order to manage the customer expectations about the outcome of the assessment
Competent in understanding the end to end journey that a client will have with Lulalend as a new business and then existing client even outside of the scope of your role as a Sales Support Administrator
Contribute to the achievement of targets for the business and meeting own individual monthly targets and KPI’s
Keep abreast with changes or additions to business documentation required in order to complete the assessment on a business funding application
Deliver exceptional service that exceeds customer expectations through a proactive and innovative manner
Timeously answering incoming calls with a high standard of professionalism ensuring all calls are handled in a friendly, responsive and efficient manner
Providing first line customer support with expert knowledge on product information
Timeously following up on client callback requests and escalating customer queries to the relevant departments
THE COMPETENCIES WE’RE AFTER
Candidate must have a can-do attitude with a willingness to tackle any task at hand and an understanding of how each task contributes to us reaching our monthly targets
Punctual and hardworking
Personable
Ethical
Resourceful
Strong negotiation skills
Agile
Tech savvy
Teachable with a willingness to learn
Strong attention to detail
Target and deadline driven
THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR
Matric with maths
Diploma or certificate in finance (desirable)
2-3 years’ experience within a sales environment, ideally within financial services
Excellent communication, negotiation and sales skills
Excellent financial and problem solving skills
Excellent administrative skills
Familiar in working on CRM’s such as (Zendesk, Salesforce, Freshdesk, Zoho, etc)
Previous experience in a startup environment (advantageous)
Familiar with payment gateways, accounting software, B2B contracts, SARS documentation (desirable)
Experience in working with customer and business profiles (advantageous)
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