Reservations Support Consultant - Port Shepstone at Beekman Group

Key Performance Areas:

• Provides monthly and weekly reports of all sales transactions
• Assists team leaders and guides with all correspondence and points
• Liaise with Head Office on a daily basis with all correspondence queries
• Is able to demonstrate sound administration skills and using own initiative
• Has high level of computer literacy and experience in using MS Outlook, Word, Power point and Excel or system used in the department
• Has good grammar and communication skills
• Understands the importance of responding to all e-mail correspondence within stipulated business rules and time frames
• Adherence to the department SLA’s
• To be able to complete comment cards
• Service the department’s correspondence hunt line and web support for members
• Assist the department with inbound when call volumes escalate
• Ability to co-ordinate all data and generate reports accurately according to deadlines
• Key Account Clients: Enquiries, Bookings, Cancellations, Refunds, Support Enquires and Escalations for site updates, including STO / Travel Agents and OTA’s
• Group Bookings Support 

Requirements:

• Matric
• Minimum of 2 years relevant experience, in a travel services environment
• Highly computer literate
• Above average Microsoft Excel skills
• Excellent interpersonal skills
• Excellent communication skills, both verbal and written
• Strong attention to detail
• Self-motivated
• Ability to work under extreme pressure
• Ability to work with multiple tasks simultaneously
• Good administrative and planning skills
• Ability to work independently, and as part of a team
• Commitment to delivering service that exceeds our customer’s expectations.
• The successful candidate will be required to work shifts, including Saturdays.