Regional Service Manager (After Sales) at Motus Holdings Limited

Job Description    

• To ensure the efficient and profitable operation of the various dealership service departments by establishing and agreeing with dealership management and meeting objectives that cover the Service Department's operating policies and standards to achieve both high levels of customer satisfaction and retention, and profitability. To control resources at a level commensurate with profit requirements and enhanced customer relations throughout allocated Dealerships that have been allocated to this Regional Service Manager. To maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.

Specific Role Responsibilities    

• Upholding HASA Dealer Standards throughout allocated Service Centre’s.
• Representation to, and support to allocated Service Centre’s.
• Representation to, and support to identified fleet owners.
• Take responsibility for Service Centre development.
• Report and compiling of Statistical and analytical information (Based on HASA required dealer reporting and report structure systems).
• Analysis of financial, infrastructural and growth potential and performance of allocated Service Centre’s.
• Technical support to Dealer Network when in the field.
• Management and implementation of Campaign and field fix procedures and conduct in the Dealer Network.
• Evaluation of training from HASA to the Dealer Network (Technical and Non-technical).
• Customer Care support to the Dealer Network when in the field.
• Responsible for the development of HASA Policy and Procedure.
• CSI development and Improvements
• Warranty Audits

Qualifications and Experience    

• Matric
• Degree in Business or Management (preferred)
• Extensive Knowledge of After Sales Environment
• Experience as Service Manager or in a higher position preferred
• Computer Literacy: Microsoft Excel; Microsoft Word; Microsoft; PowerPoint

Skills and Personal Attributes    

Technical skills, knowledge, and experience.

• Ability to control clerical work, administration, organisation, systems and financial matters, leadership ability.
• Up-to-date knowledge of vehicle legislation, consumer legislation and trade practices.
• Technical qualifications.
• Skills, experience and knowledge of modern business methods and financial control.