Quality Controller at Tsebo Solution

Duties & Responsibilities

Operational Delivery: 

• Request quotes from suppliers and Follow up on progress until received.
• Obtain authorised Purchase Order and ensure completion of work is carried out by the supplier/contractor.
• Collate all documentation on satisfactory completion of the job and perform quality management checks before sign off and submission to TFS finance.
• Ensure daily, weekly and monthly inspections are carried out and documented, any fault detected must be reported to the helpdesk.
• Escort sub-contractors/suppliers when required.
• Ensure contractors comply with the OHS Act requirements.
• Attend monthly performance management meetings with contractors.
• Meet deadlines as indicated by superior.
• Monthly inspections with the landlord on the fire escapes and emergency exits and daily maintenance.
• Ensure vending machines are replenished and in good working order.
• Ensure levels of stock are maintained.
• Continuously check priority zones every hour throughout the day. All findings and faults should be logged on the TFS Helpdesk and followed up daily.
• Ensure reprographic services are delivered timeously.

Contract Management

• Monitor, manage and measure sub-contractor performance for cleaning, waste management, planting services and food services.
• Point of contact for customers on contractual matters also facilitating the contractual process between the company and suppliers
• Give recommendations and advice on internal and external stakeholder negotiations as it relates to all standard and non-standard contracts
• Ensure maintenance of contractual records and documentation.
• Provide guidance and training on contract matters to operational staff in terms of contracting practices and procedure when needed.
• Direct activities concerned with contracts for purchase or products and/or services.
• Ensuring performance requirements are met (SLA’s and performance management).
• Handling and reviewing/preparing change requests.
• Act as a liaison between customers/suppliers and the organization.
• Maintaining an accurate record of all contracts and templates

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
• Interact with client to provide and process information in response to inquiries, concerns and requests about products and services.
• Conduct client satisfaction surveys to ensure clients are satisfied with the products and services.
• Keep up to date with business developments and strategic objectives within the environment.
• Provide advice on general changes and compliance within the workplace management framework when required.
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
• Attend to and resolve all customer queries timeously or escalate when necessary.
• Follow up and follow through on all escalated queries timeously.
• Manage conflict.

Reporting:

• Prepare all weekly/monthly reporting within set timeframes for submission to relevant parties.
• Prepare presentations for Operations/relevant stakeholders when required.
• Update and maintain all relevant records.
• Compile and prepare stats as and when required.

Code of Conduct:

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for one’s own performance.
• Promote TFS’s & EY image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.

Skills and Competencies

• Knowledge of equipment, materials and suppliers used in facilities management.
• Good understanding of SLA’s (Service Level Agreements)
• Negotiating skills
• Time Management Skills
• Supplier/Sub-Contractor management
• Score Card Reporting
• Hospitality and customer centric focus. 

Qualifications

• Matric
• Computer literacy 
• Contractor Management
• MInimum 3 years experience in a similar environment.