Process Engineer-1 at RMB - Rand Merchant Bank

Job Description

To support the RMB business units in the analysis, improvement and redesign of core and support business processes from current state assessments to postimplementation support to deliver an improvement in efficiency, high levels of standardisation and straight through processing with defined exception management

• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipate consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Conduct in depth process analysis ensuring that work instructions in the applicable process tool is included
• Model and sign off processes as required
• Identify manual process that consume large amounts of time, and establish automated process designs ensuring that process automation and business activity monitoring are covered
• Implement automated process design using bank BPM technology
• Quantify the problem statement by liaising with stakeholder and Business SMEs
• Conduct a quick dipstick test to test the business problem assumptions if there is available data
• Apply Lean Six Sigma defined phase analysis by defining process flow and value stream and measuring process performance
• Quantify business case by conducting a value stream or pain point analysis together with initial indepth analysis to validate the business problem
• Define charter by using the Lean ot Six Sigma methodology
• Conduct Rapid Improvement Event training for line managers
• Identify RIE using Lean method, test and implement RIE
• Track benefits via the Performance Improvement Forum
• Gain an understanding of BU ir FA KPIs by identifying and analysing the metrics that measure the business process
• Define processes required, establish appropriate process KPIs, and sign off metrics for KPIs
• Establish analytics
• Source data from relevant source systems and publish onto Spot Fire or equivalent.
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new development
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time-frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices Continually share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate