Process and Systems Manager at Rand Mutual - RMA

THE JOB AT A GLANCE

 As the Process and Systems Manager, you will be reporting into the Head of QA. You will be responsible for leading, managing, and deploying process change programs across the Group in order to provide end to end solutions, establishing an approach and methodology through which business process management can be driven throughout respective business units, to improve operational efficiency and effectiveness. You will also be responsible for collaborating with Exco and Manco on the strategic intent of RMA, aligning the business architectural landscape to ensure effective and efficient business value streams, optimal integration of processes, people and technology by analysing, researching, designing, recommending and implementing innovative and cost-efficient business processes across the Group through effective leadership of a cross-functional team.

WHAT WILL YOU DO?

Process Architecture and Business Optimisation

• Establish RMA Process Architecture in line with business operating model, by defining decomposition levels across business areas.
• Establish RMA Process Taxonomy by defining process classification, and review periods, to meet operational, compliance, risk and quality management requirements.
• Support the strategic Business Process Management compilation and execution across the Group, in line with the QA Framework, for business efficiency to improve customer and stakeholder experience.
• Confirm process hierarchies defined across the Group, translating those into the Group operational value chains to ensure alignment and seamless synergies between and across the teams, across the Group.
• Compile and implement standardized business process improvement and re-engineering methodologies, in line with the QA framework, for continual improvement.
• Lead and guide the team in business process improvement initiatives aimed at improving efficiencies and operational effectiveness across the Group.
• Assist the team in performing business diagnostics to assess process maturity levels, putting plans in place for maturity improvement.
• Ensure that processes and procedures as well as system designs are integrated into single business solutions.
• Apply scientific principles and best practice approach to refine and re-engineer as-is processes and to the to-be processes that enhance customer experience and profitability.
• Provide input into the documentation, formalization and validation of conceptual designs proposals that define best scenarios to respond to customer needs and expectations.
• Facilitate and integrate process design, improvement and maintenance amongst role players across the Group.
• Proactively participate in business efficiency improvement forums and play an active role in process change initiatives by assessing and recommending the feasibility of change requests received.

Understand existing systems and business models to support business needs and requirements

• Liaise with Exco and Manco to identify, assess, and document business requirements.
• Approve potential solutions for both technical and business suitability, in line with the QA Framework.
• Strategise new solutions based on business requirements, for improved efficiencies that will improve customer experience.

Research and Innovation

• Manage costs Research process improvement best practice and methodologies, for feasibility and application.
• Research industry market trends with respect to products, services, process and technology enhancements for suitability and application.
• Proactively identify opportunities to improve current solutions and processes through automation, in line with the QA Framework.
• Provide expertise and share best practices regarding Process Improvement tools, methodologies, and team leadership, embedding quality assurance in line with the QA Framework, compliance and legislative requirements, technology innovation, and governance, ensuring adherence to methodologies and standards by all contributors.
• Engage with technology partners for technology related matters- hardware, software, infrastructure and support.
• Benchmark RMA technologies, practices and operating models in comparison to best practice.
• Promote and develop a culture of continuous improvement across the Group, for an improved customer experience.
• Attend seminars, conferences and public invitations related to process improvement methodologies, technology, system engineering and industry related topics.
• Actively participate in industry forums- industrial engineering, Lean Six Sigma best practice discussions to keep abreast of industry trends.

Team Management

• Motivate, lead and coach the Process and Systems Engineering team to support business requirements towards achieving goals and targets
• Consult and strategise with business unit leaders to achieve goals and targets
• Pursue team’s development to continually improve skills and personal effectiveness, acknowledging strengths and areas of improvement, and the implementation of their personal development plans
• Mentor and coach cross functional teams in approved methodologies, best practise and problem-solving skills for continual improvement
• Foster a culture of collaboration, teamwork and continuous improvement within the team and across the Group
• Adhere to the RMA values and polices and consistently behave in an honest and ethical way
• Maintain a strict sense of professional ethics, maintain confidentiality and privacy and abiding by Company Policy

Project Management

• Manage and assist to coordinate the implementation efforts of enhancements and change initiatives, ensuring that change impact is effectively controlled
• Conduct business impact analysis in liaison with line managers on any change that is imposed on the current operational environment
• Apply basic methodologies to identify bottom line and economic profit enhancement opportunities where it relates cost efficiencies or income enhancement
• Lead the team to execute medium/high impact performance improvement project objectives to achieve desired quality and impact within timelines planned and within approved budget across the Group
• Ensure a smooth transition to re-designed processes and provide project support to set up, manage and control projects throughout their lifecycle
• Maintain interaction with business analysts and project managers to create synergies before, during, and after process re-engineering and implementation
• Interact and attend meetings and workshops to ensure that major change and small enhancement initiatives impacts are pro-actively identified so that implementation can be coordinated
• Facilitate ad conduct Joint application Design (JAD) sessions with cross functional teams to identify improvement opportunities
• Lead and manage project stakeholder communication and management throughout the lifecycle of process projects
• Identify and manage work stream interdependencies, risks and issues affecting successful delivery of projects
• Set up processes to monitor and manage changed processes, and maintain their sustainability, tracking benefits in line with process improvement methodologies
• Deliver QNI (Quality Net Income) and financial savings though projects
• Provide support to the Business Engineer as technical lead for projects, interacting with business partners to collaboratively define solutions to address key opportunities
• Identify impact of process change on job descriptions of staff that execute the work within the processes, and recommend training requirements to bridge the gap

Reporting

• Use appropriate templates and channels to report on progress on a weekly and monthly basis, in line with the QA Framework and Governance structures agreed
• Adhere to deadlines and ensure accuracy and quality

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 7: BSc Industrial Engineering Degree/BCom/BSC Degree required
• Relevant diploma/degree in commerce/admin/insurance or equivalent
• Lean and Six Sigma Certification (Black Belt/Master Black Belt)
• Business Analysis training (advantageous)
• Business Architecture training (TOGAF) advantageous
• Project Management training/ qualification 
• 8 – 10 years’ experience in Business Process engineering; Process Modelling / Analysis and Design
• Minimum 6 years’ experience using leading methodologies and processes (e.g. Lean/Six Sigma, DMAIC, TQM, ISO or similar)
• 4 – 5 years’ leading a team of specialists
• 3 – 5 years systems understanding
• Experience in managing multiple parties including Project Managers and service providers on innovative solutions
• High level computer literacy with the following applications – Microsoft suite, Visio, MiniTab, MS Project
• Sound, proven experience in implementing and improving business processes
• Basic training in Business Analysis
• Systems experience (understanding of system structure and functioning)
• Proven ability to influence and affect change at all levels of the organization.
• Ability to build and manage effective project teams, perform effectively within budgetary guidelines and is decisive and confident, with the ability to energize others
• Proven leadership experience across multifunctional projects across business units
• Experience with deploying aspects of large-scale business transformation projects. Ideally, you have managed, lead and developed project teams across medium sized financial service institutions (banking, insurance, or finance)
• Good understanding of insurance and financial systems and technologies
• Ability to ensure compliance to all regulations and processes
• Ability to negotiate change and positively influence peers
• Insurance or Financial Services experience advantageous

WHAT WILL YOU GET IN RETURN?

We offer great opportunities for personal and professional development in a stable company that’s 127 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Kindly note that should you not receive a response within 21 days please consider your application unsuccessful.

Closing date: 8 December 2022