Process Analyst II at Nedbank

Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Assist process engineering team with the process mapping in ARIS, as needed.
• Perform system role of gate keeper on ARIS so that we ensure good governance on our solutions in production
• Enable and help business transition existing solutions into target state application without impacting the current PE’s BAU and project focus
• Update existing process updates where business have reviewed (annually for material process and every two years for non-material processes)
• Work with business to enable business reviews
• Assist in business value & ROI assessment
• Assist in the implementation of performance measurements
• Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Understand process improvement & Enterprise Architecture frameworks
• Understand process measurements focusing on what metrics to capture and where how to capture them in the process
• Understand when and how to use simulation to measure performance improvement

Job Responsibilities Continue

• Understand and apply industry and company change management policies and practices to process initiatives
• Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
• Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
• Identify training needs for business operation changes and obtain and schedule training and competency testing
• Develop communication plans that will facilitate the planned changes
• Providing progress reports to relevant stakeholders 
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Ability to review project plans and help the project manager define technology needs
• Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain
• People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7
• Essential Certifications
• Preferred Certifications
• LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Minimum Experience Level

• 7 - 10 years
• 3 - 5 years Management experience of this