Personal Finance Legal: Senior Administration Specialist at Old Mutual South Africa

Job Description

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.
KEY RESULT AREAS

Documentation Processing

• Advises on system enhancements and testing.
• Coaches specialist staff (if required).
• Could act as an expert resource on major projects.
• Functions as a subject matter expert in a specific field of administration / product / process.
• Often acts as a consultant w.r.t decision making of operational and or tactical importance.
• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
• Responsible for delivery of Old Mutual Premiums & Problems publication.
• Personal Effectiveness
• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality for  periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Quality Assurance
• Adheres to service and quality standards.

Performs quality checks on own work.
ROLE DESCRIPTION

• This role functions as a subject matter expert in a specific field of administration / product / process.  
• Responsible for Old Mutual Premiums & Problems publication, where such function includes the collation, publication and distribution of the publication.  The responsibility also includes the liaison with external and internal stakeholders.
• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.  
• Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).  
• Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.  
• May act as a coach for Specialist staff.  
• Often consulted for system enhancements.  
• Could be accountable for major administration processes and the project management thereoff (usually with an extended timeline in excess of a month).  
• May be required to control a small number of staff (1-2).   
• Strong support role to the BU Exec.

ROLE Requirements 

• Matric or equivalent Recognition of Prior Learning
• Exposure to publishing and editing 
• Exposure to putting a book together and distribution  thereof
• Specialist knowledge and possible formal training in field of expertise
• Stakeholder management 
• Financial Industry Experience